Andrew Forster-Knight GAICD

Enthusiast
DISC Type : i

Executive General Manager - Digital and Transformation at South East Water

Australia

Overview

Andrew Forster-Knight is the Executive General Manager of Digital & Transformation at South East Water, where he has worked since 2003. He leverages his background in Chemical and Process Engineering from Monash University to drive innovation in the water sector, specializing in operational technology, IoT, and large-scale digital transformation programs.

He is a strategic leader focused on pioneering technology-based innovations to deliver efficiency and reliability for water network operators. His work includes leading the development and mass rollout of digital meter technology and smart water grids, significantly improving business processes and customer outcomes.

Unique fact: Andrew has been instrumental in developing one of Australias most advanced water distribution systems by integrating emerging IoT technologies across the network.

Personality Overview

Optimistic

Consensus Focused

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Digital Transformation
He leads South East Water's digital transformation group, viewing it as an end-to-end enterprise change that touches every aspect of the business, not just isolated technology projects.
IoT & Smart Grids
He has pioneered the mass rollout of digital meters and IoT sensors to create an intelligent water network, enabling predictive maintenance and saving millions in customer charges.
Water Sector Innovation
He focuses on looking outside the industry to transfer new technologies and processes to the water and wastewater sector to improve efficiency and customer service.

Media Appearances

Combating Network Leaks with Digital Technology. Featured in Iota Services

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Beyond Meter Reading: A Conversation with Australia's Major Water Utilities. Featured in Iota Services

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South East Water’s Approach to Digital Meter Innovation. Featured in Iota Services

See Now

Work History

11-2024
Executive General Manager - Digital and Transformation at South East Water
9-2023 - 11-2024
Executive General Manager - Service Delivery at South East Water
10-2021
Member Board of Directors at Iota
6-2021 - 11-2024
Executive General Manager - Digital Utility at South East Water
8-2020 - 6-2021
Acting General Manager - Customer Service Delivery at South East Water

Education

3-2023 - 6-2023
Directors Course from Australian Institute of Company Directors
1998 - 2002
Bachelor of Engineering (BEng)/bachelor of Science from Monash University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Australia Job Level : Senior Designation : Executive General Manager - Digital and Transformation at South East Water
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Andrew

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Andrew take some risk or not?

  • They can take some low-probability risks if needed.

You And Andrew

Personality Compatibility


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