Andrew Marks

Trailblazer
DISC Type : DI

Chief Revenue Officer (CRO) at SuccessHACKER

Granite Bay, California, United States

Overview

Andrew Marks is a seasoned entrepreneur and leader in customer success with over 25 years of experience in customer-facing roles. As the co-founder of SuccessHACKER and SuccessCOACHING, he specializes in helping subscription-based businesses increase customer lifetime value. People who have worked with him describe him as competent, professional, and engaging.

There is no publicly available information regarding Andrews personal life or hobbies.

Andrew is consistently recognized as a top influencer in his field, having been named a Top 100 Customer Success Strategist and a Top 25 Customer Success Influencer.

Personality Overview

Persuasive

Assertive

Informal

They like to keep things under control.  They do not mind taking risks and can make hard decisions, if necessary. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Customer Success Strategy
He co-founded SuccessHACKER, a coaching and consulting organization dedicated to improving customer lifetime value, lowering acquisition costs, and enhancing customer satisfaction.
Subscription Business Models
His professional focus is on coaching and training subscription-based businesses to optimize their customer success operations and drive growth.
CS Career Development
He actively contributes to the customer success community by hosting webcasts, speaking at events, and frequently sharing job alerts for CS professionals.

Media Appearances

Andrew has no verified media appearances

Work History

1-2025
Chief Revenue Officer (CRO) at SuccessHACKER
10-2014
Chief Customer Officer at SuccessHACKER
10-2014
Founder at SuccessHACKER
10-2014
Founder, President & COO at Antwoord42
9-2013 - 9-2021
Co-Founder & Advisor at OspreyData

Education

1988 - 1992
B.S. from California State University, Chico

More Information

Social Presence :

Prographics :

Exp : 3 Location : Granite Bay, California, United States Job Level : Leadership Designation : Chief Revenue Officer (CRO) at SuccessHACKER
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Andrew

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Andrew take some risk or not?

  • They can take risks if necessary.

You And Andrew

Personality Compatibility


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