Andrew R.

Wildcard
DISC Type : cis

Head of Customer Policy & Service Improvement at Land Registry

South Croydon, England, United Kingdom

Overview

Andrew has no verified overview

Personality Overview

Friendly But Slow

ROI Driven

Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Andrew has no verified topics they care about

Media Appearances

Andrew has no verified media appearances

Work History

2-2014
Head of Customer Policy & Service Improvement at Land Registry
1-2011 - 2-2014
Customer Experience Delivery Manager at Land Registry
1-2006 - 12-2010
Head Office Customer Service Manager at Land Registry
2-1998 - 1-2006
Senior Investigations Officer and Office Manager at Independent Complaints Reviewer

Education

2006 - 2008
Diploma in Service Leadership from University of Warwick - Warwick Business School
2007 - 2007
Level 5 Introductory Diploma in Management from Institute of Leadership and Management

More Information

Social Presence :

Prographics :

Exp : 28 Location : South Croydon, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Policy & Service Improvement at Land Registry
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Andrew

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Andrew take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Andrew

Personality Compatibility


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