Andrew Robinson

Energizer
DISC Type : I

Product Director - AI Innovation and Future Product Development at NatWest Group

York, England, United Kingdom

Overview

Andrew Robinson is the Product Director for AI Innovation at NatWest Group, where he leads the development of customer-centric GenAI solutions. With a background in digital strategy from his time at agencies like TMW Unlimited and a BA from the University of Warwick, he focuses on transforming the customer experience in retail banking.

He developed a conversational AI financial coach, launching what was described as the first Generative AI spend analytics capability from a major UK bank.

Personality Overview

Informal

Enthusiastic

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections.

Topics They Care About

GenAI in FinTech
He leads the creation of new GenAI and machine learning products at NatWest, including a conversational AI financial coach and new spend analytics capabilities.
AI-Driven CX
His work focuses on using AI to improve the customer experience, such as implementing summarization tools to help service staff resolve queries faster.
AI Security
He has shown interest in the emerging security challenges and vulnerabilities that arise from scaling AI systems within large enterprises.

Media Appearances

Andrew has no verified media appearances

Work History

7-2024
Product Director - AI Innovation and Future Product Development at NatWest Group
8-2023
Visiting Fellow at ZINC
2-2023 - 10-2024
Head of Digital Product Innovation at NatWest Group
8-2018 - 8-2023
Digital Product Innovation Leader at NatWest Group
10-2015 - 7-2018
Strategy Director at TMW Unlimited

Education

2002 - 2005
BA (Hons) from University of Warwick

More Information

Social Presence :

Prographics :

Exp : 18 Location : York, England, United Kingdom Job Level : Mid-senior Designation : Product Director - AI Innovation and Future Product Development at NatWest Group
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Andrew

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Andrew take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Andrew

Personality Compatibility


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