Andrew Robinson in

Andrew Robinson

Login to view DISC.
Product Director - AI Innovation and Future Product Development at NatWest Group
📍 York, England, United Kingdom

Andrew Robinson is the Product Director for AI Innovation at NatWest Group, where he leads the development of customer-centric GenAI solutions. With a background in digital strategy from his time at agencies like TMW Unlimited and a BA from the University of Warwick, he focuses on transforming the customer experience in retail banking.

He developed a conversational AI financial coach, launching what was described as the first Generative AI spend analytics capability from a major UK bank.

Read the full overview →
Experience
18 Years
Current Role
Product Director - AI Innovation and Future Product Development
Job Level
Mid-senior
Location
York, England, United Kingdom
Personality Overview

How Andrew shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Andrew cares about

GenAI in FinTech
He leads the creation of new GenAI and machine learning products at NatWest, including a conversational AI financial coach and new spend analytics capabilities.
AI-Driven CX
His work focuses on using AI to improve the customer experience, such as implementing summarization tools to help service staff resolve queries faster.
+5 more topics Login to view topics
Career

Work history

7-2024
Product Director - AI Innovation and Future Product Development
NatWest Group
8-2023
Visiting Fellow
ZINC
2-2023 - 10-2024
Head of Digital Product Innovation
NatWest Group
8-2018 - 8-2023
Digital Product Innovation Leader
NatWest Group
10-2015 - 7-2018
Strategy Director
TMW Unlimited
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2005
BA (Hons)
University of Warwick
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other NatWest Group Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Andrew. Free, 10 seconds.