Andrew Robinson is the Product Director for AI Innovation at NatWest Group, where he leads the development of customer-centric GenAI solutions. With a background in digital strategy from his time at agencies like TMW Unlimited and a BA from the University of Warwick, he focuses on transforming the customer experience in retail banking.
He developed a conversational AI financial coach, launching what was described as the first Generative AI spend analytics capability from a major UK bank.
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