Andrew Wallock

Observer
DISC Type : ci

Workforce Planner at UnitedHealthcare

Pleasant Grove, Utah, United States

Overview

Andrew is an experienced Workforce Planning Analyst at UnitedHealthcare, specializing in managing call queues, agent utilization, and staffing levels across multiple facilities. He is proficient in data interpretation and reporting to leadership. He holds a Bachelors degree in Writing Studies from Utah Valley University.

Based on his activities, Andrew appears to be a supportive family member, using his professional network to help his brother find new work opportunities. He values career growth, having recently celebrated a promotion to his current role at UnitedHealthcare.

Unique fact: Andrew is Alarm Center Certified, a distinct qualification alongside his primary experience in healthcare workforce analysis.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Workforce Planning
His career is centered on workforce analysis, managing call queues, tracking agent utilization, and presenting staffing data to leadership at UnitedHealthcare.
Call Center Management
Has extensive experience managing call center operations for multiple sites and tracking service levels within the healthcare and security industries.
Healthcare Administration
His entire recent career, including roles at UnitedHealthcare and National MedTrans, has been focused on the operational side of the healthcare industry.

Media Appearances

Andrew has no verified media appearances

Work History

6-2024
Workforce Planner at UnitedHealthcare
6-2021 - 6-2024
Senior Workforce Analyst at UnitedHealthcare
5-2020 - 6-2021
Care Coordinator at UnitedHealthcare
5-2018 - 5-2020
Workforce Analyst at National MedTrans Inc.
10-2017 - 5-2018
Special Projects and Mileage Reimbursement at National MedTrans Inc.

Education

2013 - 2019
Bachelor of Science - BS from Utah Valley University
2007 - 2014
Associate of Arts (A.A.) from Brigham Young University - Idaho

More Information

Social Presence :

Prographics :

Exp : 13 Location : Pleasant Grove, Utah, United States Job Level : N/A Designation : Workforce Planner at UnitedHealthcare
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Andrew

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Andrew take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Andrew

Personality Compatibility


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