Andrew Wallock in

Andrew Wallock

Observer · DISC type ci
Workforce Planner at UnitedHealthcare
📍 Pleasant Grove, Utah, United States

Andrew is an experienced Workforce Planning Analyst at UnitedHealthcare, specializing in managing call queues, agent utilization, and staffing levels across multiple facilities. He is proficient in data interpretation and reporting to leadership. He holds a Bachelors degree in Writing Studies from Utah Valley University.

Based on his activities, Andrew appears to be a supportive family member, using his professional network to help his brother find new work opportunities. He values career growth, having recently celebrated a promotion to his current role at UnitedHealthcare.

Unique fact: Andrew is Alarm Center Certified, a distinct qualification alongside his primary experience in healthcare workforce analysis.

Read the full overview →
Experience
13 Years
Current Role
Workforce Planner
Location
Pleasant Grove, Utah, United States
Personality Overview

How Andrew shows up

Value Driven
Assertive
Curious

They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Priorities

Topics Andrew cares about

Workforce Planning
His career is centered on workforce analysis, managing call queues, tracking agent utilization, and presenting staffing data to leadership at UnitedHealthcare.
Call Center Management
Has extensive experience managing call center operations for multiple sites and tracking service levels within the healthcare and security industries.
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Career

Work history

6-2024
Workforce Planner
UnitedHealthcare
6-2021 - 6-2024
Senior Workforce Analyst
UnitedHealthcare
5-2020 - 6-2021
Care Coordinator
UnitedHealthcare
5-2018 - 5-2020
Workforce Analyst
National MedTrans Inc.
10-2017 - 5-2018
Special Projects and Mileage Reimbursement
National MedTrans Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2019
Bachelor of Science - BS
Utah Valley University
2007 - 2014
Associate of Arts (A.A.)
Brigham Young University - Idaho
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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