Andrews Souza

Editor
DISC Type : CS

Manager, Technical Support at Docusign

Praia Grande, São Paulo, Brazil

Overview

Andrews Souza is a Technical Support Manager at Docusign with expertise in data engineering, business intelligence, and process improvement methodologies. He holds certifications in Project Management, Six Sigma Green Belt, and as a Scrum Master, reflecting a strong background in both traditional and agile project management.

He was recently promoted to his management role and is actively involved in expanding his team, frequently posting about new opportunities in technical support.

Personality Overview

Sometimes Friendly

Skeptic

Late Adopter

Being observant comes to them naturally.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Team Leadership
Following a recent promotion to Manager, he is actively recruiting for his technical support team, showing a focus on team building and leadership.
Process Improvement
As a certified Six Sigma Green Belt with knowledge of BPMN, he is focused on enhancing efficiency and optimizing business processes.
Data & BI
His background as a BI Analyst and skills in Power BI, SQL, and Hadoop indicate a strong proficiency in data analysis and business intelligence.

Media Appearances

Andrews has no verified media appearances

Work History

11-2024
Manager, Technical Support at Docusign
4-2022 - 11-2024
Engenheiro de suporte técnico / team lead at Docusign
12-2021 - 4-2022
Team Leader - Germany team at Tech Mahindra
12-2020 - 11-2021
BI - Data Analyst at Azul Linhas Aéreas Brasileiras
1-2020 - 12-2020
Mobile analyst at Johnson Controls

Education

2015 - 2018
Analise e desenvolvimento de sistemas from Anhanguera Educacional
2005 - 2010
Ensino Médio from e.e pedra de carvalho

More Information

Social Presence :

Prographics :

Exp : 10 Location : Praia Grande, São Paulo, Brazil Job Level : Middle Designation : Manager, Technical Support at Docusign
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Insights For Selling To Andrews

During A Call Or A Meeting

DO's

  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrews is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Andrews

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Andrews move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Andrews take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Andrews

Personality Compatibility


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