Juliana Sanfelice in

Juliana Sanfelice

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Technical Support Manager at Docusign
📍 Novo Hamburgo, Rio Grande do Sul, Brazil

Juliana is a Technical Support Manager at Docusign with a background in elevating customer experience and service excellence, previously as a Senior KCS Program Manager at SAP. She is a certified Design Thinking Coach passionate about fostering collaboration and innovation. People who have worked with her describe her as dedicated, proactive, and an inspirational leader.

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Experience
20 Years
Current Role
Technical Support Manager
Job Level
Middle
Location
Novo Hamburgo, Rio Grande do Sul, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Juliana cares about

Customer Experience
Her career at Docusign and SAP has centered on improving the customer journey and implementing practices that elevate support and service excellence.
Knowledge Management (KCS)
She was a Senior KCS Program Manager at SAP, focused on implementing Knowledge-Centered Service practices and promoting a collaborative environment for knowledge sharing.
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Career

Work history

1-2025
Technical Support Manager
Docusign
12-2020 - 12-2024
Senior KCS Program Manager
SAP
5-2017 - 12-2020
Technical Support Engineer
SAP
4-2012 - 5-2017
Bilingual Corporate Travel Consultant
Carlson Wagonlit Travel
3-2010 - 12-2010
Travel Agent
Villa Travel
In the press

Media appearances

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Education
2007 - 2010
Bachelor's degree
IPA Metodista do Sul
2-2006 - 12-2006
Bachelor's degree
IESB
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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