Juliana Sanfelice

Critic
DISC Type : C

Technical Support Manager at Docusign

Novo Hamburgo, Rio Grande do Sul, Brazil

Overview

Juliana is a Technical Support Manager at Docusign with a background in elevating customer experience and service excellence, previously as a Senior KCS Program Manager at SAP. She is a certified Design Thinking Coach passionate about fostering collaboration and innovation. People who have worked with her describe her as dedicated, proactive, and an inspirational leader.

Personality Overview

Negotiator

Objective Thinker

Precise

Unless the value is proven by data, they are unlikely to value fancy features.  They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Experience
Her career at Docusign and SAP has centered on improving the customer journey and implementing practices that elevate support and service excellence.
Knowledge Management (KCS)
She was a Senior KCS Program Manager at SAP, focused on implementing Knowledge-Centered Service practices and promoting a collaborative environment for knowledge sharing.
AI in Automation
She is actively hiring for roles focused on building next-generation automation using agentic AI frameworks like Crew AI, Vertex AI, and RAG pipelines.

Media Appearances

Juliana has no verified media appearances

Work History

1-2025
Technical Support Manager at Docusign
12-2020 - 12-2024
Senior KCS Program Manager at SAP
5-2017 - 12-2020
Technical Support Engineer at SAP
4-2012 - 5-2017
Bilingual Corporate Travel Consultant at Carlson Wagonlit Travel
3-2010 - 12-2010
Travel Agent at Villa Travel

Education

2007 - 2010
Bachelor's degree from IPA Metodista do Sul
2-2006 - 12-2006
Bachelor's degree from IESB

More Information

Social Presence :

Prographics :

Exp : 20 Location : Novo Hamburgo, Rio Grande do Sul, Brazil Job Level : Middle Designation : Technical Support Manager at Docusign
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Juliana

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Juliana take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Juliana

Personality Compatibility


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