Andy King

Enthusiast
DISC Type : i

Director, Technical Services at Covenant Health at Covenant Health

Knoxville, Tennessee, United States

Overview

Andy King is the Director of Technical Services at Covenant Health, where he has grown from an IT Manager role. He has a technical background focused on service delivery and support, with extensive experience managing service desks and technical processes, particularly within the healthcare industry.

He is a graduate of Pellissippi State Community College with an Associate of Applied Science degree.

Andy describes himself as being highly technical with a strong passion for people and enabling their success through technology.

Personality Overview

Story Driven

Optimistic

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

IT Service Management
His career includes managing service desk operations, developing support procedures, and chairing a Change Advisory Board at previous companies like Claris Networks and ORAU.
Healthcare IT
His recent career has been dedicated to the healthcare sector, with management and director-level roles at Covenant Health and Crothall Healthcare.
Team Leadership
States a "passion for people" and enabling them to succeed. His social media activity shows a focus on hiring and celebrating team promotions.

Media Appearances

Andy has no verified media appearances

Work History

1-2023
Director, Technical Services at Covenant Health at Covenant Health
3-2020
Manager, IT Field Support Services at Covenant Health
5-2013 - 3-2020
Director, National Call Center at Crothall Healthcare
4-2012 - 2-2013
Service Delivery Manager at Claris Networks
3-2010 - 4-2012
Client Services Manager at Oak Ridge Associated Universities - ORAU

Education

1990 - 1990
Associate of Applied Science from Pellissippi State Community College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Knoxville, Tennessee, United States Job Level : Mid-senior Designation : Director, Technical Services at Covenant Health at Covenant Health
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Insights For Selling To Andy

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andy is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Andy

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Andy move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Andy take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Andy

Personality Compatibility


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