Andy Netzel, CCXP in

Andy Netzel, CCXP

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SVP, Director 360° Measurement & Impact at KeyBank
📍 Cleveland, Ohio, United States

Andy Netzel is a senior strategy leader at KeyBank, specializing in customer experience (CX) transformation. He excels at using research, analytics, and client feedback to drive measurable business impact, evidenced by two Chairmans Awards. Colleagues describe him as a "true leader, " "creative, " and a "great partner. "

Outside of his strategic work, Andy is engaged in his community. He actively participates in company-sponsored volunteer initiatives, spending time with coworkers giving back to the local community.

He founded and led KeyBanks first-ever Voice of the Client and research program for Commercial Payments.

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Experience
22 Years
Current Role
SVP, Director 360° Measurement & Impact
Job Level
Leadership
Location
Cleveland, Ohio, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Andy cares about

Client Experience
He leads enterprise-wide CX transformation and has spoken at industry conferences about scaling the impact of client-centric operations.
Data-Driven Outcomes
His role focuses on connecting behavioral data and analytics to business results, having delivered significant gains in client satisfaction and efficiency.
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Career

Work history

8-2025
SVP, Director 360° Measurement & Impact
KeyBank
8-2023 - 8-2025
SVP, CX Strategy Director
KeyBank
4-2023 - 8-2023
SVP, Head of the Performance Innovation Lab
KeyBank
4-2021 - 4-2023
VP, Head of the Performance Innovation Lab
KeyBank
2-2020 - 4-2021
VP, Client Success Effectiveness, Enterprise Payments & Analytics
KeyBank
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (MBA)
West Texas A&M University
1999 - 2003
B.S.
Kent State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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