Angela Marques Lobo

Commander
DISC Type : D

Senior Vice President, Chief Operations Officer and Transformation for Claims in Overseas General at Chubb

Miami-Fort Lauderdale Area, United States

Overview

Angela Marques Lobo is the SVP, Chief Operations Officer and Head of Transformation for Claims at Chubb, with over 20 years of experience driving transformation strategies at multinational firms like Citibank and ING. She specializes in digitalization, process reengineering, and automation, and is a graduate of Universidade Estadual de Campinas.

Outside of her core role, Angela is passionate about leading and developing multicultural teams. She is a native Portuguese speaker who is also fluent in English, Spanish, and French, with a good knowledge of Dutch, which aids in her global leadership responsibilities and projects across different regions.

Angela is fluent in five different languages: Portuguese, English, Spanish, French, and Dutch.

Personality Overview

Risk-Taker

Impact-Driven

Candid & Clear

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They respond well to strong and respectful communication.

Topics They Care About

Claims Transformation
She is leading Chubb's "Claims R-Evolution" program, aiming to enhance the customer experience through technology, digitalization, and process optimization.
Digitalization & AI
She focuses on leveraging technology like AI and machine learning to simplify processes for both employees and customers, improving efficiency and service.
Process Optimization
Her background is rooted in process development and reengineering. She focuses on creating globally consistent, yet locally relevant, processes to drive transformation.

Media Appearances

Angela has no verified media appearances

Work History

12-2020
Senior Vice President, Chief Operations Officer and Transformation for Claims in Overseas General at Chubb
4-2019 - 12-2020
Senior Vice President Operations at Chubb
6-2015 - 3-2019
Vice President Operations - LATAM at Chubb
1-2006 - 10-2007
Senior Consultant - Corporate Credit Risk Infrastructure - Amsterdam, The Netherlands at ING Bank
2-2003 - 9-2004
Senior Product Manager - Core Banking and Products at Citibank

Education

2002 - 2004
MBA from BSP - Business School São Paulo
2-1994 - 6-1999
Bachelor from Universidade Estadual de Campinas

More Information

Social Presence :

Prographics :

Exp : 16 Location : Miami-Fort Lauderdale Area, United States Job Level : Leadership Designation : Senior Vice President, Chief Operations Officer and Transformation for Claims in Overseas General at Chubb
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Insights For Selling To Angela

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angela is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Angela

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Angela move?

  • If convinced, they can reach decisions quite fast.
  • Can Angela take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Angela

Personality Compatibility


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