Angela Webb in

Angela Webb

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Head of IT Customer Operations - at National Grid
📍 United Kingdom

Angela Webb is the Head of IT Customer Operations at National Grid, specializing in IT service management and business process improvement within the utilities industry. Her career includes extensive service delivery management in the public sector with the NHS. She is a graduate of Holy Cross 6th Form College.

Angelas career uniquely spans both public healthcare and private utilities, holding key service management roles at the NHS, British Gas, and National Grid.

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Experience
17 Years
Current Role
Head of IT Customer Operations -
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Angela cares about

IT Customer Experience
Her role is centered on customer-led IT operations, focusing on driving excellent outcomes and positive end-user experiences for over 12, 000 customers.
Service Management
Possesses deep expertise in IT Service Management, managing SLAs, and overseeing end-to-end incident and service request management teams.
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Career

Work history

8-2019
Head of IT Customer Operations -
National Grid
4-2016 - 8-2019
Enterprise Service Desk Manager
National Grid
7-2012 - 4-2016
Service Delivery Manager (London Region)
NHS England
7-2009 - 7-2012
Service Delivery Manager
The Health and Social Care Information Centre
12-2008 - 7-2009
Business Analyst
British Gas
In the press

Media appearances

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Education
1977 - 1979
Education details unavailable
Holy Cross 6th Form College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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