Angela Webb

Energizer
DISC Type : I

Head of IT Customer Operations - at National Grid

United Kingdom

Overview

Angela Webb is the Head of IT Customer Operations at National Grid, specializing in IT service management and business process improvement within the utilities industry. Her career includes extensive service delivery management in the public sector with the NHS. She is a graduate of Holy Cross 6th Form College.

Angelas career uniquely spans both public healthcare and private utilities, holding key service management roles at the NHS, British Gas, and National Grid.

Personality Overview

Informal

Imaginative

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

IT Customer Experience
Her role is centered on customer-led IT operations, focusing on driving excellent outcomes and positive end-user experiences for over 12, 000 customers.
Service Management
Possesses deep expertise in IT Service Management, managing SLAs, and overseeing end-to-end incident and service request management teams.
Data-Driven Improvement
Emphasizes using data to drive improvements within her function and holds a certification in "Power BI: Dashboards for Beginners" to support this.

Media Appearances

Angela has no verified media appearances

Work History

8-2019
Head of IT Customer Operations - at National Grid
4-2016 - 8-2019
Enterprise Service Desk Manager at National Grid
7-2012 - 4-2016
Service Delivery Manager (London Region) at NHS England
7-2009 - 7-2012
Service Delivery Manager at The Health and Social Care Information Centre
12-2008 - 7-2009
Business Analyst at British Gas

Education

1977 - 1979
Education details unavailable from Holy Cross 6th Form College

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Mid-senior Designation : Head of IT Customer Operations - at National Grid
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Insights For Selling To Angela

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angela is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Angela

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Angela move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Angela take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Angela

Personality Compatibility


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