Angelo Montenegro

Sharpshooter
DISC Type : CD

Partner Manager at ADP

São Paulo, São Paulo, Brazil

Overview

Angelo Montenegro is a senior manager with over 20 years of experience in customer experience and operational efficiency across LATAMs automotive and insurance sectors. A graduate of a Harvard Business School Executive Education program, he excels in managing contact centers and BPOs. Colleagues describe him as objective, collaborative, and results-focused.

He demonstrates a strong commitment to continuous professional development, actively pursuing certifications and courses to enhance his skills. Angelo is invested in data analysis, recently completing intensive training in Power BI and earning a Green Belt in Six Sigma to better drive operational improvements.

Unique fact: As a Supplier Performance Manager, his work contributed to winning the prestigious RA award in the best automaker category for three consecutive years.

Personality Overview

Thorough Evaluator

Fast But Analytical

Precise But Practical

They are not always relationship oriented.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

Customer Journey Transformation
His professional summary highlights a focus on transforming the customer journey into an engine for growth and profitability.
Supplier & BPO Performance
Has extensive experience managing strategic partners, Contact Center operations, and BPOs, with a focus on performance and quality KPIs.
Operational Efficiency
Specializes in optimizing complex processes and elevating service quality, supported by his Green Belt in Six Sigma certification.

Media Appearances

Angelo has no verified media appearances

Work History

10-2025
Partner Manager at ADP
8-2018 - 4-2025
Supplier Performance Manager - Contact Center | CX – LATAM at GM MERCOSUL
9-2016 - 8-2018
Mercosur Contact Center Leader – Connected GCCX at GM MERCOSUL
3-1998 - 5-2015
Operations Superintendent at BRASIL ASSISTÊNCIA S/A – MAPFRE INSURANCE COMPANY

Education

7-2011 - 8-2012
Master Class MAPFRE (EAD) from Harvard Business School Executive Education
1-2003 - 12-2005
Graduate from Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP

More Information

Social Presence :

Prographics :

Exp : 26 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Partner Manager at ADP
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Insights For Selling To Angelo

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angelo is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Angelo

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Angelo move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Angelo take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Angelo

Personality Compatibility


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