Angelo Montenegro in

Angelo Montenegro

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Partner Manager at ADP
📍 São Paulo, São Paulo, Brazil

Angelo Montenegro is a senior manager with over 20 years of experience in customer experience and operational efficiency across LATAMs automotive and insurance sectors. A graduate of a Harvard Business School Executive Education program, he excels in managing contact centers and BPOs. Colleagues describe him as objective, collaborative, and results-focused.

He demonstrates a strong commitment to continuous professional development, actively pursuing certifications and courses to enhance his skills. Angelo is invested in data analysis, recently completing intensive training in Power BI and earning a Green Belt in Six Sigma to better drive operational improvements.

Unique fact: As a Supplier Performance Manager, his work contributed to winning the prestigious RA award in the best automaker category for three consecutive years.

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Experience
26 Years
Current Role
Partner Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Angelo cares about

Customer Journey Transformation
His professional summary highlights a focus on transforming the customer journey into an engine for growth and profitability.
Supplier & BPO Performance
Has extensive experience managing strategic partners, Contact Center operations, and BPOs, with a focus on performance and quality KPIs.
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Career

Work history

10-2025
Partner Manager
ADP
8-2018 - 4-2025
Supplier Performance Manager - Contact Center | CX – LATAM
GM MERCOSUL
9-2016 - 8-2018
Mercosur Contact Center Leader – Connected GCCX
GM MERCOSUL
3-1998 - 5-2015
Operations Superintendent
BRASIL ASSISTÊNCIA S/A – MAPFRE INSURANCE COMPANY
In the press

Media appearances

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Education
7-2011 - 8-2012
Master Class MAPFRE (EAD)
Harvard Business School Executive Education
1-2003 - 12-2005
Graduate
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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