Angesh Tiwari

Evaluator
DISC Type : scd

Manager, Customer Success at PeopleStrong

Thane, Maharashtra, India

Overview

Angesh is a Customer Success Manager with over nine years of experience in HR Tech SaaS, specializing in ERP implementation and digital transformation. At PeopleStrong, he manages a portfolio of enterprise clients, focusing on user adoption and retention. He holds a Bachelor of Science from the University of Mumbai and is a certified Scrum Master.

His proactive client management has resulted in achieving a 92% customer satisfaction score and reducing churn to below 10%.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Digital Transformation
He frequently posts about the reasons digital transformation projects succeed or fail, emphasizing communication and user-centric design over complex technology.
Customer Success
His role is centered on managing post-sales client relationships, leading strategic discussions like QBRs, and driving service delivery to boost retention.
HR Technology
His expertise covers a wide range of HRMS and ERP modules, including Payroll, Core HR, Performance, Recruitment, and LMS, across various industries.

Media Appearances

Angesh has no verified media appearances

Work History

1-2022
Manager, Customer Success at PeopleStrong
8-2016 - 1-2022
Sr ERP Implementation Counsultant at Tesseract Global Technologies

Education

2011 - 2015
Bachelor of Science - BS from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 9 Location : Thane, Maharashtra, India Job Level : Middle Designation : Manager, Customer Success at PeopleStrong
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Insights For Selling To Angesh

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angesh is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Angesh

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Angesh move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Angesh take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Angesh

Personality Compatibility


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