Angus Mactavish ITIL, CISM.

Inspirer
DISC Type : id

Global Incident and Problem Lead at Clinigen Group

Chelmsford, England, United Kingdom

Overview

Angus Mactavish is a senior IT Service and Operations leader at Clinigen Group, specializing in Major Incident Management, problem governance, and operational risk in complex environments. A Certified Information Security Manager® (CISM), he focuses on maintaining service stability. Colleagues describe him as a calm, pragmatic, and results-driven thought leader with exceptional management capabilities.

He is known for translating complex operational issues into clear decisions and actions for technical teams, vendors, and senior stakeholders, rebuilding confidence in IT operations.

Personality Overview

Achievment Oriented

Decisive

Generous

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

IT Service Stability
His work focuses on keeping critical IT services stable and addressing the root causes of recurring outages in high-pressure, regulated environments.
Incident Management
As a Global Incident and Problem Lead, he has spent years leading responses to major incidents and governing the processes to resolve them.
Cybersecurity Operations
His background includes roles as a Cyber Problem Manager and Head of Operational Security, supported by a Certified Information Security Manager® (CISM) certification.

Media Appearances

Angus has no verified media appearances

Work History

8-2021
Global Incident and Problem Lead at Clinigen Group
11-2017 - 8-2021
Cyber Problem Manager at Vodafone
4-2017 - 10-2017
Director of Service Operations at BT
6-2015 - 3-2017
Head Of In-Life Operational Security - Royal Bank Of Scotland at BT
7-2014 - 6-2015
European Video Operations BT Conferencing at BT

Education

Education details unavailable from Local Secondary

More Information

Social Presence :

Prographics :

Exp : 11 Location : Chelmsford, England, United Kingdom Job Level : Mid-senior Designation : Global Incident and Problem Lead at Clinigen Group
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Insights For Selling To Angus

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Angus is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Angus

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Angus move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Angus take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Angus

Personality Compatibility


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