Ankit Badhani

Judge
DISC Type : Dc

Customer Success Manager, Senior Manager at Salesforce

Hyderabad, Telangana, India

Overview

Ankit Badhani is a Customer Success and Technical Account Management leader with over 15 years of experience, specializing in the Salesforce ecosystem. He excels at helping large financial services clients maximize their platform value. He holds a Post Graduate Diploma in Data Science from IIIT Bangalore and multiple Salesforce certifications, including Data Cloud Consultant.

Ankit is passionate about fostering professional growth, actively mentoring colleagues and using his platform to help with hiring for his team at Salesforce. He is a proponent of giving back to the community and values a positive company culture that focuses on employee well-being, which he proudly shares with his network.

He was featured on the official Salesforce careers site to share his professional journey and insights on building a career in customer success.

Personality Overview

Features Driven

Generally Skeptic

Objective Thinker

They prefer to be the ones controlling the conversation or defining the terms.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

Customer Value Realization
His entire career focus is on helping enterprise organizations unlock the full value of their Salesforce investment and drive measurable business outcomes.
Data-Driven Strategy
He recently completed a post-graduate diploma in Data Science, signaling a strong interest in leveraging data for platform optimization and customer success.
FinServ Technology
He has deep expertise in managing large, complex customers in the Financial Services (FinServ) and NBFC sectors, focusing on their specific platform needs.

Media Appearances

Ankit has no verified media appearances

Work History

2-2024
Customer Success Manager, Senior Manager at Salesforce
8-2023 - 1-2024
Principal Technical Account Manager at Salesforce
4-2019 - 8-2023
Senior Technical Account Manager at Salesforce
5-2014 - 8-2016
Consultant at Deloitte
5-2010 - 5-2014
Software Engineer at Accenture

Education

2-2021 - 3-2022
Post Graduate Diploma from International Institute of Information Technology Bangalore
2005 - 2009
Bachelor's degree from DIT UNIVERSITY

More Information

Social Presence :

Prographics :

Exp : 13 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Customer Success Manager, Senior Manager at Salesforce
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Insights For Selling To Ankit

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ankit is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ankit

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Ankit move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Ankit take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Ankit

Personality Compatibility


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