Antonio Medeiros in

Antonio Medeiros

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Partner Strategy Manager at Keeta
📍 São Paulo, São Paulo, Brazil

Antonio is an experienced program manager specializing in process improvement, global enablement, and customer experience across the fintech and e-commerce sectors. His career includes key roles at Keeta, TikTok, and PayPal, where he has led global initiatives and developed standard operating procedures. He holds a degree in Social Communication.

He is passionate about translating complex challenges into practical solutions and empowering teams through clear communication and collaboration. Antonio has earned certifications in "Diversity, Equity, Inclusion, and Belonging, " reflecting a commitment to fostering an inclusive mindset in the workplace and building bridges between technology and people.

He once received a gold medal for being a top-three business manager in São Paulo.

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Experience
12 Years
Current Role
Partner Strategy Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Antonio cares about

Process Optimization
His roles at TikTok and PayPal centered on creating Standard Operating Procedures (SOPs) and implementing global process changes to boost efficiency and quality.
Customer Advocacy
Managed high-priority customer escalations at PayPal, using case analysis to identify improvement opportunities and enhance the overall customer experience.
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Career

Work history

9-2025
Partner Strategy Manager
Keeta
1-2025 - 9-2025
Commerce - Regional SOP Enablement Program Manager
TikTok
3-2022 - 1-2025
Project Management/Global Business Enablement
PayPal
6-2020 - 5-2022
Executive Escalation
PayPal
9-2018 - 6-2020
Customer Service - Disputes, Limitation and Business Support Agent
PayPal
In the press

Media appearances

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Education
2008 - 2018
Comunicação Social
Faculdades Integradas Rio Branco
1-2023 - 7-2023
Pós-graduação Lato Sensu - MBA
Universidade São Judas Tadeu
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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