Anup Mathur serves as the Director of Customer Satisfaction at Samsung Electronics, leveraging a deep background in the automotive sector with companies like Honda and Maruti. He holds an MBA from the Management Development Institute, Gurgaon, and is certified in Digital Transformation, showcasing his expertise in strategic planning and analytics.
Anup is deeply committed to continuous personal development, having recently completed courses in Transformational and Collaborative Leadership. This focus on learning demonstrates a proactive approach to mastering modern leadership skills and staying ahead of industry trends, reflecting a core personal and professional value.
He successfully transitioned his technical and customer service expertise from the automotive world to a leadership role in consumer electronics.
Anup Mathur
Director- Customer Satisfaction at Samsung Electronics
Gurugram, Haryana, India
Overview
Topics They Care About
Customer Satisfaction
As the Director of Customer Satisfaction, this is his primary professional focus, supported by a career of improving customer service operations across different industries.
Leadership Development
Recently completed courses in "Transformational Leadership" and "Collaborative Leadership, " which highlights a strong commitment to enhancing his leadership capabilities.
Digital Transformation
Holds a professional certification in this area, indicating a keen interest in utilizing digital technologies to innovate and improve business processes and customer experiences.
Media Appearances
Anup has no verified media appearances
Work History
4-2016
Director- Customer Satisfaction at Samsung Electronics
3-2013 - 3-2016
General Manager at Samsung Electronics
2005 - 3-2013
Head (Technical) at Honda SIEL Cars India Ltd
1992 - 2005
Manager (Service) at Maruti Udyog Limited
Education
1999 - 2002
Master of Business Administration (MBA) from Management Development Institute, Gurgaon
More Information
Social Presence :
Prographics :
Exp : 34
Location : Gurugram, Haryana, India
Job Level : Mid-senior
Designation : Director- Customer Satisfaction at Samsung Electronics
