Apurva (Aps) Chikhalikar

Questioner
DISC Type : c

Head of Telcom, Media and Tech (APJ); Industry Transformation Lead - Global at ServiceNow

The Rocks, New South Wales, Australia

Overview

Apurva Chikhalikar is the Head of Telecom, Media and Tech (APJ) and Industry Transformation Lead - Global at ServiceNow. He is a seasoned executive with expertise in industry vertical business development, sales leadership, and digital transformation across APJ.

He is passionate about innovation and customer-centric networks, as evidenced by his engagements at industry events like #futurenetasia2025 and World Forum Sydney.

He holds a Graduate Diploma in Management from AGSM @ UNSW Business School.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Telecom Industry Transformation
Leads industry transformation for telecom, media, and tech verticals globally and in APJ at ServiceNow, focusing on digital change and solution roadmaps.
AI in Telecommunications
Recently shared insights on leveraging the AI Trifecta for autonomous, customer-centric networks and discussed AI at #futurenetasia2025.
Digital Transformation
Evangelizes ServiceNow's capabilities to enable business strategies and solve customer challenges through digital transformation.

Media Appearances

Aps Chikhalikar – ServiceNow Blog Author Page. Featured in ServiceNow Blog

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ServiceNow appoints first-ever APJ chief strategy officer. Featured in Channel Life (New Zealand)

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Chikhalikar departs Optus for ServiceNow. Featured in iTWire

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Work History

10-2019
Head of Telcom, Media and Tech (APJ); Industry Transformation Lead - Global at ServiceNow
10-2017 - 10-2019
Chief Innovation Officer, APJ at ServiceNow
4-2016 - 10-2017
Chief Strategy Officer, APJ at ServiceNow
1-2013 - 4-2016
Director, Information Technology at Optus
11-2012 - 1-2013
Manager, Relationship & Commercial Capability at Optus Business

Education

2004 - 2005
Graduate Diploma in Management from AGSM @ UNSW Business School
2013 - 2013
MSP Practioner from APMG International

More Information

Social Presence :

Prographics :

Exp : 19 Location : The Rocks, New South Wales, Australia Job Level : Mid-senior Designation : Head of Telcom, Media and Tech (APJ); Industry Transformation Lead - Global at ServiceNow
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Insights For Selling To Apurva (Aps)

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Apurva (Aps) is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Apurva (Aps)

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Apurva (Aps) move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Apurva (Aps) take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Apurva (Aps)

Personality Compatibility


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