Arnold Yoon

Enthusiast
DISC Type : i

Principal Design Strategist, Experience Enablement at ServiceNow

San Diego, California, United States

Overview

Arnold is an empathetic leader at ServiceNow focused on Experience Enablement, helping customers deliver great user experiences. His career includes roles as a Principal Design Strategist and executive leadership as both President and CTO for two successfully acquired tech companies. He holds a Bachelors in Business Administration from the Wisconsin School of Business.

Colleagues and partners consistently describe him as an insightful, loyal, and supportive leader who embodies company culture. He is praised for his attention to detail, keen insight in dealing with people, and for being the reliable "go-to" person within an organization, always ready to help solve a problem.

Unique fact: He has a strong entrepreneurial track record, having co-led two separate technology companies through to successful acquisitions.

Personality Overview

Amiable & Agreeable

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

User Experience
His current role and recent posts are dedicated to helping ServiceNow customers and partners improve user experiences and leverage new UX improvements.
Design Operations
Previously led a Design Ops team focused on building scalable systems and processes to improve product design, quality assurance, and accessibility standards.
Tech Entrepreneurship
Served as President of Telepathy Design and CTO of EarthRisk Technologies, successfully guiding both companies to acquisition.

Media Appearances

Arnold has no verified media appearances

Work History

9-2023
Principal Design Strategist, Experience Enablement at ServiceNow
12-2021 - 9-2023
Director, Experience Enablement at ServiceNow
10-2017 - 12-2021
Director, Product Design Operations at ServiceNow
7-2010 - 12-2013
CTO at EarthRisk Technologies
1-2006 - 9-2017
President, Partner at Telepathy Design

Education

1994 - 1999
Bachelor's in Business Administration from Wisconsin School of Business

More Information

Social Presence :

Prographics :

Exp : 22 Location : San Diego, California, United States Job Level : Senior Designation : Principal Design Strategist, Experience Enablement at ServiceNow
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Insights For Selling To Arnold

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arnold is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Arnold

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Arnold move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Arnold take some risk or not?

  • They can take some low-probability risks if needed.

You And Arnold

Personality Compatibility


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