Arulraja Mani

Judge
DISC Type : Dc

Problem Manager at TransUnion

Greater Chennai Area, India

Overview

Arulraja Mani is a results-driven IT Service Management Consultant with over 16 years of global experience across the US, APAC, and Europe. He is an ITIL-certified expert in Incident, Problem, and Change Management, with a background in engineering from Anna University and an MBA.

He has a demonstrated interest in financial and economic trends, sharing insights on topics like credit card defaults. He also appears passionate about fostering new talent, often posting about hiring and career opportunities for recent graduates.

He established and scaled a Global Service Desk operation from the ground up, supporting over 85 companies and 17, 500 users worldwide.

Personality Overview

Quality Focused

Fast But Wary

Demanding

More than the product, they care about the impact of the product.  They are not always relationship oriented. They respond well to strong and respectful communication.

Topics They Care About

ITSM & ITIL
His entire career is built on implementing ITIL-aligned processes and building ITSM functions. He is ITIL Foundation Level certified.
Problem Management
This is his core responsibility at TransUnion for the APAC region, where he leads major incident recovery and root cause analysis.
Global Team Leadership
He has a proven track record of leading cross-regional teams, including managing over 14 technicians across the US, Philippines, and India in a previous role.

Media Appearances

Arulraja has no verified media appearances

Work History

3-2020
Problem Manager at TransUnion
6-2015 - 2-2020
Global Service Desk Team Lead at Northern Lights Technology Development

Education

2023 - 2025
Master of Business Administration - MBA from Suresh Gyan Vihar University
2004 - 2008
Bachelor of Engineering (BE) from Anna University Chennai

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Chennai Area, India Job Level : Middle Designation : Problem Manager at TransUnion
URL has been copied!

Insights For Selling To Arulraja

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arulraja is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Arulraja

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Arulraja move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Arulraja take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Arulraja

Personality Compatibility


Other TransUnion Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.