Arun Pandey

Energizer
DISC Type : I

Engineering Manager at Exotel

Bengaluru, Karnataka, India

Overview

Arun is an experienced product and engineering leader specializing in B2B SaaS, customer experience, and AI. A graduate of IIT Patna, he has managed large cross-functional teams at companies like Cisco and Exotel, focusing on high-volume messaging platforms and enterprise market expansion.

Beyond his corporate roles, Arun has a deep-seated interest in data and network analysis. This is demonstrated through his co-authorship of academic papers on topics like social interactions within the Flickr network and the dynamics of scientific collaboration networks, showcasing a passion for understanding digital connections.

He has published academic research on the social dynamics of online networks, including an analysis of the Flickr social network.

Personality Overview

Relationship Oriented

Imaginative

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

B2B SaaS Strategy
His career at Cisco and Exotel has centered on developing and scaling B2B SaaS products for enterprise markets, as noted in his headline and experience.
AI in Customer Experience
His professional focus explicitly combines AI and CX, indicating a strong interest in leveraging artificial intelligence to improve customer interactions and product workflows.
Scalable Messaging Platforms
He led product evolution for high-volume messaging platforms at both Cisco (Webex Interact, RCS) and imimobile, emphasizing scalability, reliability, and performance.

Media Appearances

Arun has no verified media appearances

Work History

12-2025
Engineering Manager at Exotel
6-2025 - 12-2025
Senior Product Manager at Exotel
6-2023 - 12-2023
Senior Product Manager at Cisco
10-2021 - 6-2023
Senior Product Manager / Leader, Engineering at Cisco
4-2019 - 10-2021
Product Manager at imimobile

Education

2011 - 2015
Bachelor of Technology (BTech) from Indian Institute of Technology, Patna

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Engineering Manager at Exotel
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Insights For Selling To Arun

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arun is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Arun

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Arun move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Arun take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Arun

Personality Compatibility


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