Ashutosh Sharma

Galvanizer
DISC Type : Id

Senior Manager - Product Support and TAM at Zenoti

Gurgaon, Haryana, India

Overview

Ashutosh leads Global Product Support and Technical Account Management for the salon vertical at Zenoti. A computer science graduate from Graphic Era University, he has extensive experience in technical client solutions, including a five-year tenure at S&P Global, focusing on top-tier customer service for enterprise clients.

Peers and colleagues consistently describe him as a technically strong, customer-focused, and confident leader, often referring to him as a key player and a winner in challenging situations.

Personality Overview

Socially Adept

Trusting

Pragmatic

They are charming and can persuade others to support their decisions.  They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them.

Topics They Care About

Global Customer Support
Heads the global support and technical account management operations for Zenoti's salon customers, focusing on providing exceptional service to strategic and enterprise clients.
SaaS Industry Growth
Demonstrates a keen interest in the growth of SaaS companies, frequently sharing company milestones related to startups and industry status like 'centaur'.
Salon & Spa Tech
His role as the "Vertical Head for Salons - Global" places him at the forefront of technology solutions for the beauty and wellness industry.

Media Appearances

Ashutosh has no verified media appearances

Work History

9-2022
Senior Manager - Product Support and TAM at Zenoti
10-2021 - 10-2022
Manager - Product Support and TAM at Zenoti
4-2021 - 10-2021
Lead - Product Support & TAM at Zenoti
1-2020 - 4-2021
Lead - Product Support at Zenoti
11-2017 - 12-2019
Assistant Manager, Technical Client Solutions at S&P Global Market Intelligence

Education

2009 - 2013
Bachelor of Technology (B.Tech.) from Graphic Era University, Dehradun
2007 - 2009
Intermediate from Delhi Public School, Bulandshahr

More Information

Social Presence :

Prographics :

Exp : 9 Location : Gurgaon, Haryana, India Job Level : Middle Designation : Senior Manager - Product Support and TAM at Zenoti
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Insights For Selling To Ashutosh

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Focus on building a relationship, it can play a key role in their decision making
  • Talk about other customers and how they have derived value from your product

DONT's

  • Do not come across as negative or non-supportive, work with them as a partner
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ashutosh is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Ashutosh

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Ashutosh move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Ashutosh take some risk or not?

  • If necessary, they will be ready to take risks.

You And Ashutosh

Personality Compatibility


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