Axel Kock

Inquirer
DISC Type : cd

Head of IT Service Desk & Workstation Management at medac group

Wedel, Schleswig-Holstein, Germany

Overview

Axel Kock serves as the Head of IT Service Desk & Workstation Management at medac group. He has demonstrated a long-term commitment to the company, progressing from an IT System Technician to his current leadership role. His expertise centers on customer support, IT hardware, service desk operations, and various Microsoft technologies.

Personality Overview

Upfront

Hard To Convince

Judgemental

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

MES Strategy
He shows a keen interest in Manufacturing Execution Systems, specifically the strategic balance between central control and local agility, and the risks associated with unmanaged customization.
Operational Scalability
Axel has engaged with content discussing how business growth can amplify structural weaknesses, such as master data misalignments, if operational foundations are not secure.
IT Service Management
His entire career reflects a deep focus on IT support, including incident management, hardware and software support, and managing technologies like Office 365 and Active Directory.

Media Appearances

Axel Kock - Head of IT Service Desk & Workstation Management at medac group. Featured in TheOrg.com

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Work History

1-2024
Head of IT Service Desk & Workstation Management at medac group
8-2020 - 12-2023
Leitung IT Support Services at medac group
3-2017 - 7-2020
IT-Systemtechniker im Bereich IT Netzwerk & Services at medac group
4-2008 - 2-2017
IT-Systemtechniker at AMARAS AG für die Philips Deutschland GmbH
7-2006 - 4-2008
1st & 2nd Level Support at Capgemini Systems GmbH für Drägerwerk AG&Co. KGaA / Über Randstad GmbH & Co KG

Education

Axel has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : Wedel, Schleswig-Holstein, Germany Job Level : Mid-senior Designation : Head of IT Service Desk & Workstation Management at medac group
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Insights For Selling To Axel

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Axel is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Axel

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Axel move?

  • Their decision making speed is somewhere in the middle.
  • Can Axel take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Axel

Personality Compatibility


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