Barbara C. Morton is the Deputy Chief Veterans Experience Officer at the U. S. Department of Veterans Affairs, a role she has held since 2016. An accomplished leader in public sector customer experience (CX), she focuses on human-centered design to improve services for veterans and their families. She holds a Master of Laws from Georgetown Law.
A native of Massachusetts, Barbara enjoys various artistic pursuits including painting, photography, ceramics, and stained glass. She is also a fan of professional tennis and basketball and actively volunteers for veteran-centered causes, such as events at Arlington National Cemetery and the annual Toys-for-Tots campaign.
She has authored several law review articles, with two specifically focusing on post-traumatic stress disorder (PTSD).
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