Barbara C. Morton in

Barbara C. Morton

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Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs
📍 Washington, District of Columbia, United States

Barbara C. Morton is the Deputy Chief Veterans Experience Officer at the U. S. Department of Veterans Affairs, a role she has held since 2016. An accomplished leader in public sector customer experience (CX), she focuses on human-centered design to improve services for veterans and their families. She holds a Master of Laws from Georgetown Law.

A native of Massachusetts, Barbara enjoys various artistic pursuits including painting, photography, ceramics, and stained glass. She is also a fan of professional tennis and basketball and actively volunteers for veteran-centered causes, such as events at Arlington National Cemetery and the annual Toys-for-Tots campaign.

She has authored several law review articles, with two specifically focusing on post-traumatic stress disorder (PTSD).

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Experience
10 Years
Current Role
Deputy Chief Veterans Experience Officer
Job Level
Leadership
Location
Washington, District of Columbia, United States
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Priorities

Topics Barbara cares about

Veterans Experience
As Deputy Chief Veterans Experience Officer, she is a leader in transforming the VA's customer experience capabilities to better serve veterans, their families, caregivers, and survivors.
Public Sector CX
She is responsible for building a lasting customer experience (CX) capability at the VA and sharing best practices, like the "Customer Experience Cookbook, " across federal agencies.
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Career

Work history

6-2016
Deputy Chief Veterans Experience Officer
U.S. Department of Veterans Affairs
3-2015 - 6-2016
Executive Director, Management, Planning & Analysis
U.S. Department of Veterans Affairs Board of Veterans’ Appeals
In the press

Media appearances

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Education
2004 - 2005
Master of Laws - LLM
Georgetown Law
1999 - 2002
Doctor of Law - JD
Suffolk University Law School
Social presence
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Behavioral profile

DISC profile (public)

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