Barbara Funes

Observer
DISC Type : ci

Operations Manager - NAM-EMEA-APAC at EZRA Coaching

Greater Edinburgh Area, United Kingdom

Overview

Barbara Funes is the Global Coach Operations Manager at EZRA Coaching, overseeing the NAM, EMEA, and APAC regions. With a background in hospitality management, she has progressed through several roles at EZRA, emphasizing excellence and precision. She is driven by a passion for ensuring customer satisfaction in all her endeavors.

As a former entrepreneur who owned Zest Edinburgh, Barbara brings a unique business perspective to her role. She finds deep fulfillment working at a company whose values mirror her own. Her interests seem to lie in organizations that are innovative and have a large-scale impact, such as Google and Amazon.

Unique fact: Barbara is a two-time winner of the "Client Support Specialist of the Year" award.

Personality Overview

Assertive

Curious

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Coaching's Impact
Firmly believes in the power of coaching to change people's lives and is proud of initiatives like the "Gift of Coaching" program at her company.
Customer Satisfaction
Considers customer satisfaction a top priority, a value reflected in her personal introduction and backed by multiple client support awards.
Positive Company Culture
Celebrates working for a company where the values align with her personal life, viewing it as essential for a fulfilling career.

Media Appearances

Barbara has no verified media appearances

Work History

4-2024
Operations Manager - NAM-EMEA-APAC at EZRA Coaching
1-2022 - 5-2024
Onboarding Team Manager at EZRA Coaching
5-2021 - 12-2021
Onboarding Specialist - EMEA at EZRA Coaching
1-2019 - 4-2022
Company Owner at Zest Edinburgh
10-2017 - 12-2018
Manager - Sourcing Solutions at CareerBuilder

Education

1994 - 1996
Hotel Management Major in Hospitality and Hotel Management from International Buenos Aires Hotel & Restaurant School
1996 - 1996
Hospitality Management from Hocking College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Edinburgh Area, United Kingdom Job Level : Middle Designation : Operations Manager - NAM-EMEA-APAC at EZRA Coaching
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Insights For Selling To Barbara

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Barbara is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Barbara

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Barbara move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Barbara take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Barbara

Personality Compatibility


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