Barbara Lewis-Johnson, PSM

Initiator
DISC Type : Di

Senior Mid Market Account Director - U.S. Sales at Five9

Traverse City, Michigan, United States

Overview

Barbara Lewis-Johnson is a Senior Account Director at Five9, specializing in AI-powered CX innovation for the mid-market. With over eight years in IT program leadership at firms like Leaf Home and Veeva Systems, she excels at building trusted client relationships. Colleagues describe her as diligent, hardworking, and growth-oriented.

Barbara is a past recipient of the "Sales Region of the Year Award" and the "Be the Ambassador of GFS Culture" Award.

Personality Overview

Conviction Driven

Impact-Oriented

Confident

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

CX Innovation
Her role and recent activity at the Five9 CX Summit highlight a strong focus on improving the customer experience through innovative technologies.
AI in Customer Service
Her professional headline explicitly mentions "AI-Powered Innovation, " indicating her focus on leveraging artificial intelligence to drive impactful business outcomes for clients.
Strategic Account Growth
Her primary responsibility involves managing and growing a portfolio of existing accounts by uncovering new revenue opportunities and fostering long-term retention.

Media Appearances

Barbara has no verified media appearances

Work History

8-2025
Senior Mid Market Account Director - U.S. Sales at Five9
7-2024 - 7-2025
Strategic Business Analyst - Professional Services at Five9
7-2022 - 7-2024
Senior IT Program Manager, Infrastructure, Networking, and Web Development at Leaf Home
2-2022 - 7-2022
Senior IT Project/Program Manager, Global Infrastructure at Veeva Systems
1-2022 - 3-2022
Program Manager, Global Business Services - Enterprise Transformation at Cardinal Health

Education

2008 - 2012
Bachelor of Arts from Walsh University
2004 - 2008
High School Diploma from St. Francis DeSales High School

More Information

Social Presence :

Prographics :

Exp : 5 Location : Traverse City, Michigan, United States Job Level : Senior Designation : Senior Mid Market Account Director - U.S. Sales at Five9
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Insights For Selling To Barbara

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Barbara is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Barbara

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Barbara move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Barbara take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Barbara

Personality Compatibility


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