Barbara Lewis-Johnson, PSM in

Barbara Lewis-Johnson, PSM

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Senior Mid Market Account Director - U.S. Sales at Five9
📍 Traverse City, Michigan, United States

Barbara Lewis-Johnson is a Senior Account Director at Five9, specializing in AI-powered CX innovation for the mid-market. With over eight years in IT program leadership at firms like Leaf Home and Veeva Systems, she excels at building trusted client relationships. Colleagues describe her as diligent, hardworking, and growth-oriented.

Barbara is a past recipient of the "Sales Region of the Year Award" and the "Be the Ambassador of GFS Culture" Award.

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Experience
5 Years
Current Role
Senior Mid Market Account Director - U.S. Sales
Job Level
Senior
Location
Traverse City, Michigan, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Barbara cares about

CX Innovation
Her role and recent activity at the Five9 CX Summit highlight a strong focus on improving the customer experience through innovative technologies.
AI in Customer Service
Her professional headline explicitly mentions "AI-Powered Innovation, " indicating her focus on leveraging artificial intelligence to drive impactful business outcomes for clients.
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Career

Work history

8-2025
Senior Mid Market Account Director - U.S. Sales
Five9
7-2024 - 7-2025
Strategic Business Analyst - Professional Services
Five9
7-2022 - 7-2024
Senior IT Program Manager, Infrastructure, Networking, and Web Development
Leaf Home
2-2022 - 7-2022
Senior IT Project/Program Manager, Global Infrastructure
Veeva Systems
1-2022 - 3-2022
Program Manager, Global Business Services - Enterprise Transformation
Cardinal Health
In the press

Media appearances

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Education
2008 - 2012
Bachelor of Arts
Walsh University
2004 - 2008
High School Diploma
St. Francis DeSales High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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