Ben Beam

Doer
DISC Type : sd

Director of Customer Success at Minisoft Inc

Tenmile, Oregon, United States

Overview

Ben Beam is the Director of Customer Success at Minisoft Inc, leveraging extensive experience from his previous roles as Global Head of Training and Application Consultant within the same company. His background is in IT consulting, software implementation, and managing global training teams. He holds a BS from the University of Washington.

Based on his affiliations, Ben appears to have an interest in humanist principles and ethics. As an alumnus of the University of Washington, he may maintain connections with the university community and the broader Seattle area where the institution is located.

Ben has personally organized and managed training for clients across six continents, including North America, Europe, Asia, Africa, and Australia.

Personality Overview

Long-term Focused

Strategic Planner

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Success
As the Director of Customer Success, he is focused on client support and value realization, building on his foundation in training and implementation.
Global Training
He previously managed international training teams and developed new materials for a diverse, global clientele across multiple continents.
Software Implementation
Started his career at the company as a consultant traveling to install software, set up databases, and manage infrastructure for law firms.

Media Appearances

Ben has no verified media appearances

Work History

2-2023
Director of Customer Success at Minisoft Inc
6-2017 - 2-2023
Global Head Of Training Department at Minisoft Inc
3-2012 - 6-2017
Application Consultant at Minisoft Inc

Education

2006 - 2011
Bachelor of Science (BS) from University of Washington

More Information

Social Presence :

Prographics :

Exp : 13 Location : Tenmile, Oregon, United States Job Level : Mid-senior Designation : Director of Customer Success at Minisoft Inc
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ben

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ben take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ben

Personality Compatibility


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