Ben Burkhalter

Galvanizer
DISC Type : Id

Sr Director Customer Success Engineering at GitHub

United States

Overview

Ben Burkhalter is a product leader specializing in scaling digital customer success by building custom AI and Machine Learning models. He has a track record of launching video platforms, device products like Amazon Echo, and conversational AI services globally for companies like GitHub, Microsoft, and Amazon. Colleagues describe him as sharp, dedicated, and a superstar partner.

His proudest career moments include achieving two million customer success AI conversations, showcasing his commitment to providing immediate, scalable solutions for users.

Personality Overview

People-Oriented

Pragmatic

Self-Assured

They will fight for you if they come to believe in you.  They respond better to a combination of speed and relationship. They like to keep things under control.

Topics They Care About

Scaling Customer Success
His roles at GitHub focus on creating unified scaling functions and driving a scaled customer success motion through automation, virtual support, and self-help.
Conversational AI
He has led teams developing AI support tools and conversational UI services that service tens of millions of users monthly.
AI-Powered Architecture
Recently launched AI-powered architectural guidance within GitHub's Well-Architected Framework, allowing users to ask natural-language questions.

Media Appearances

Ben has no verified media appearances

Work History

4-2023
Sr Director Customer Success Engineering at GitHub
8-2021 - 5-2023
Senior Director, Digital Customer Success at GitHub
7-2020 - 9-2021
Director: Product Experience at Microsoft
10-2018 - 7-2020
Director for DCS M365 Supportability at Microsoft
10-2014 - 11-2018
Senior PM Manager at Amazon

Education

Education details unavailable from University of Washington

More Information

Social Presence :

Prographics :

Exp : 21 Location : United States Job Level : Senior Designation : Sr Director Customer Success Engineering at GitHub
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Appeal to their sense of self-worth and how they will impact their organization
  • Focus on building a relationship, it can play a key role in their decision making
  • Take a friendly, informal yet confident approach while pitching

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t make promises that are hard to keep
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Ben

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Ben take some risk or not?

  • They can take risks if necessary.

You And Ben

Personality Compatibility


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