Ben Dundee

Inquirer
DISC Type : cd

Lead Director Data Science, Experimentation (Personalization and Omnichannel Growth) at CVS Health

Raleigh, North Carolina, United States

Overview

Ben Dundee is a data science leader at CVS Health, focusing on personalization and omnichannel growth for a business unit generating over $100B in revenue. With experience at Expedia and JiffyShirts. com, he specializes in building customer-facing AI products at scale. He holds a PhD from The Ohio State University.

He is passionate about understanding complex systems, a drive that connects his academic past with his current work. Ben shares career advice for data scientists, emphasizing the need for continuous growth and understanding the business value of technical work beyond just building the product itself.

Unique fact: Before his data science career, Ben co-authored multiple academic papers on theoretical physics, focusing on string theory and supersymmetry.

Personality Overview

ROI Conscious

Upfront

Demanding

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer-facing AI
His entire career focus, from Expedia's ranking algorithms to CVS Health's personalization efforts, has been on building and scaling AI products that directly impact the customer experience.
Data Science Leadership
As a VP and Lead Director, he has extensive experience owning data strategy and leading teams of data scientists to solve critical business challenges.
Product Value
He has posted about the importance of helping people understand a product's benefits, stating it holds more monetary value than the development work itself.

Media Appearances

Ben has no verified media appearances

Work History

10-2022
Lead Director Data Science, Experimentation (Personalization and Omnichannel Growth) at CVS Health
11-2020 - 7-2022
Vice President and Head of Data at JiffyShirts.com
10-2019 - 11-2020
Sr Manager, Ranking & Relevance Data Science at Expedia Group
8-2018 - 10-2019
Staff Data Scientist -- Ranking and Relevance at Expedia Group
5-2017 - 8-2018
Sr Manager, Product Science at RetailMeNot, Inc.

Education

9-2006 - 8-2010
Doctor of Philosophy - PhD from The Ohio State University
2017 - 2017
Ruckus from altMBA

More Information

Social Presence :

Prographics :

Exp : 11 Location : Raleigh, North Carolina, United States Job Level : Mid-senior Designation : Lead Director Data Science, Experimentation (Personalization and Omnichannel Growth) at CVS Health
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ben

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • Their decision making speed is somewhere in the middle.
  • Can Ben take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ben

Personality Compatibility


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