Ben Im

Energizer
DISC Type : I

QA Manager at Cisco

San Jose, California, United States

Overview

Ben Im is a technology-driven QA Manager at Cisco with over 10 years of experience building and leading test teams. He specializes in test automation and improving quality for customer satisfaction. Colleagues describe him as a great mentor who is knowledgeable and hands-on. He holds a CCIE certification.


Ben built a quality assurance test team from the ground up, growing it from just himself to a team of over 20 members in various regions.

Personality Overview

Full Of Energy

Believer

Imaginative

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Building QA Teams
He has a proven track record of building test teams from scratch, scaling one team to over 20 members across regions including Canada and India.
Test Automation
Focuses on leveraging automation to improve test methods, achieve higher productivity, and manage the quarterly release of more than five products.
Mentoring Engineers
Described by colleagues as a "great mentor, " he is passionate about guiding engineers, increasing their productivity, and helping them grow in their careers.

Media Appearances

Ben has no verified media appearances

Work History

11-2014 - 10-2023
QA Manager at Cisco
2-2012 - 11-2014
Member of Technical Staff/QA Manager at Vidder inc
10-2007 - 7-2011
QA Manager & Technical Lead at Cisco
3-1997 - 9-2007
Senior Software Engineer at Cisco
5-1995 - 2-1997
Senior Customer Support Engineer at Cisco

Education

Electrical Engineering from Stevens Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 33 Location : San Jose, California, United States Job Level : N/A Designation : QA Manager at Cisco
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Ben

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Ben take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Ben

Personality Compatibility


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