Ben Kolnos

Inquirer
DISC Type : cd

Senior Director of Retail Dining at Chartwells Higher Education Dining Services

Charlotte, North Carolina, United States

Overview

Ben Kolnos is an experienced Senior Director of Retail Dining for Chartwells Higher Education, with deep expertise in the food and beverage industry. A graduate of the Culinary Institute of America, he is focused on integrating innovative technology and new retail concepts to enhance the student dining experience on university campuses.

He is passionate about leveraging his professional role for social good. Ben was instrumental in bringing Change Please Coffee, a charitable organization that supports people experiencing homelessness, to his university campus for its first U. S. location.

He has recently overseen the launch of advanced retail solutions, including Amazons "Just Walk Out" cashierless stores and mobile ordering systems.

Personality Overview

Demanding

ROI Conscious

Hard To Convince

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Retail Technology
He is actively implementing innovative solutions like Amazon's cashierless stores, mobile ordering apps, and food delivery robots to improve operational efficiency and customer experience.
Social Enterprise
Ben spearheaded a partnership to open the first U. S. location for Change Please, a coffee company that donates all profits to help combat homelessness.
Food & Beverage Operations
His career is built on managing and scaling food service operations, including inventory, customer satisfaction, and implementing major brands like Starbucks on campus.

Media Appearances

Ben has no verified media appearances

Work History

12-2021
Senior Director of Retail Dining at Chartwells Higher Education Dining Services
2015 - 12-2021
Assistant Director at Restaurant Associates
4-2013 - 10-2015
GM at Siena Restaurant
2-2005 - 4-2013
Service Manager at Chili's
12-2021
Assistant Director at Restaurant Associates

Education

2001 - 2005
Bachelor's degree from The Culinary Institute of America
1997 - 2001
Education details unavailable from Barnstable High

More Information

Social Presence :

Prographics :

Exp : 14 Location : Charlotte, North Carolina, United States Job Level : Senior Designation : Senior Director of Retail Dining at Chartwells Higher Education Dining Services
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ben

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • Their decision making speed is somewhere in the middle.
  • Can Ben take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ben

Personality Compatibility


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