Ben Schafer in

Ben Schafer

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Customer Success Manager at Pepper
📍 Etobicoke, Ontario, Canada

Ben is a Customer Success Manager at Pepper with an engineering background from the University of Toronto. He specializes in helping independent food distributors leverage eCommerce technology. His career includes customer success and business development roles at SaaS companies like Mero and MaintainX, where he has consistently focused on building strong client relationships.

Driven by a passion for helping people, Ben finds the most rewarding part of his job to be solving challenges for others. He has a keen interest in personal development and continuous learning, exploring ways to improve both professionally and personally. He thrives in collaborative, fast-paced environments.

He recently completed a neuroscience course titled "How to Train Your Brain for Maximum Growth."

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Experience
17 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Etobicoke, Ontario, Canada
Personality Overview

How Ben shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ben cares about

Food Distribution Tech
His current role at Pepper is centered on providing eCommerce technology to help independent food distributors grow sales, streamline ordering, and deepen customer relationships.
SaaS Customer Success
His recent career path, with roles at Pepper, Mero, and MaintainX, demonstrates a clear focus on customer success and account management within the tech industry.
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Career

Work history

3-2026
Customer Success Manager
Pepper
10-2024 - 2-2026
Customer Success Manager
Mero
1-2024 - 8-2024
Account Manager - Emerging Markets
MaintainX
3-2023 - 1-2024
Senior Business Development Executive
Syndigo
11-2020 - 1-2024
Business Development Executive
Syndigo
In the press

Media appearances

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Education
Bachelor of Applied Science - BASc
University of Toronto
Education details unavailable
William Lyon Mackenzie C.I
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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