Ben Swanson

Captain
DISC Type : DS

Regional Vice President, Partner Sales at RingCentral

Sydney, New South Wales, Australia

Overview

Ben is a senior executive with a 25-year track record of scaling technology ecosystems in the APAC region, specializing in integrating AI into communications platforms. Colleagues describe him as a professional, knowledgeable, and inspiring leader. He holds an MBA from Murdoch University and has a history of building high-performance teams from the ground up.

Outside of his executive roles, Ben appears to enjoy connecting with partners and colleagues through social activities. His interests include golf, boating, and attending major local events like The Everest horse race, indicating a passion for building relationships both in and out of the boardroom.

Unique fact: Ben was the very first RingCentral employee in Australia and single-handedly established the Australian branch, growing it to over 40 employees.

Personality Overview

Consummate Professional

Decisive But Calm

Dynamic But Sincere

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in CX
His expertise lies in anchoring Artificial Intelligence within Unified Communications (UCaaS) and Contact Centre (CCaaS) architectures to deliver next-generation Customer Experience.
APAC Channel Growth
His career has focused on creating revenue growth and regional dominance by developing channel-first GTM strategies across complex, multi-country territories in the Asia-Pacific region.
Building Teams
He spearheaded the establishment of RingCentral's Australian branch, recruiting top-tier talent and leaders across every function to build the team from the ground up.

Media Appearances

Ben Swanson - Regional Vice President, Partner Sales at RingCentral. Featured in The Org

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Ben Swanson, Author at RingCentral Australian Blog. Featured in RingCentral Blog

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Work History

10-2020 - 4-2026
Regional Vice President, Partner Sales at RingCentral
3-2018 - 10-2020
Senior Director, Partner Sales at RingCentral
7-2017 - 12-2017
Regional Director, Sales & Customer Success (ANZ) at ShoreTel
1-2016 - 6-2017
Regional Director, Sales & Customer Success (Asia, Africa) at ShoreTel
1-2014 - 12-2015
Director of Channels & Marketing (APAC) at ShoreTel

Education

2013 - 2015
Master of Business Administration (M.B.A.) from Murdoch University
Certificate IV from TAFE NSW

More Information

Social Presence :

Prographics :

Exp : 29 Location : Sydney, New South Wales, Australia Job Level : N/A Designation : Regional Vice President, Partner Sales at RingCentral
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Let them know of potential risks but suggest mitigation methods alongside
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ben

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ben take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ben

Personality Compatibility


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