Bill Nicholas

Inquirer
DISC Type : cd

Head of Telecommunications & Contact Center Technology at Sutherland Global Services

Hasbrouck Heights, New Jersey, United States

Overview

Bill has no verified overview

Personality Overview

Judgemental

Demanding

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Bill has no verified topics they care about

Media Appearances

Bill has no verified media appearances

Work History

12-2015
Head of Telecommunications & Contact Center Technology at Sutherland Global Services
2-2011 - 11-2015
Sr. Director Enterprise Voice & Contact Center Services at Automatic Data Processing
2-2005 - 2-2011
Principal Contact Center Consultant/Architect at Genesys
6-2000 - 11-2005
Principal Voice & Omni-Channel Architect at Automatic Data Processing
1-1999 - 6-2000
CTO - Information Technology at Solution Managers International, Inc

Education

Information Sciences and Technology from Penn State University
Computer Science from Seton Hall University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Hasbrouck Heights, New Jersey, United States Job Level : Mid-senior Designation : Head of Telecommunications & Contact Center Technology at Sutherland Global Services
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Insights For Selling To Bill

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bill is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Bill

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Bill move?

  • Their decision making speed is somewhere in the middle.
  • Can Bill take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Bill

Personality Compatibility


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