Bill Rice

Enthusiast
DISC Type : i

Director, Customer Service at The RealReal

New York City Metropolitan Area, United States

Overview

Bill has no verified overview

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Bill has no verified topics they care about

Media Appearances

Bill has no verified media appearances

Work History

4-2023
Director, Customer Service at The RealReal
2-2022
Associate Director, Education & Experience at The RealReal
4-2020 - 2-2022
Senior Customer Service Manager, Outsourced Operations at The RealReal
7-2017 - 9-2019
Director Of Training & Process at The New York Times
5-2010 - 7-2017
Customer Service Integration Manager at Publishers Circulation Fulfillment

Education

BS from Lehman College

More Information

Social Presence :

Prographics :

Exp : 20 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Customer Service at The RealReal
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Insights For Selling To Bill

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bill is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Bill

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Bill move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Bill take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Bill

Personality Compatibility


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