Billy Traylor

Observer
DISC Type : ci

Senior DevOps Infrastructure Engineer | ServiceNow Product Owner at Kaiser Permanente

Los Angeles Metropolitan Area, United States

Overview

Billy is a Senior DevOps Infrastructure Engineer and ServiceNow Product Owner with over 20 years of enterprise experience, including 12+ years at Kaiser Permanente supporting large-scale healthcare infrastructure. A Certified Scrum Master with an IT Masters degree, he specializes in DevOps-driven automation, network architecture, and platform ownership.


Interesting fact: He received an employee recognition award for successfully relocating an entire core IT infrastructure.

Personality Overview

Assertive

Curious

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Healthcare Infrastructure
Has over a decade of experience supporting mission-critical services across more than 1, 000 healthcare sites, focusing on operational stability and resilience.
DevOps Automation
Passionate about modernizing enterprise infrastructure through DevOps-driven automation and compliance enforcement, utilizing tools like Gluware to reduce risk.
ServiceNow Governance
As a ServiceNow Product Owner, he focuses on aligning infrastructure change governance with DevOps and Agile practices to improve efficiency and control.

Media Appearances

Billy has no verified media appearances

Work History

10-2022
Senior DevOps Infrastructure Engineer | ServiceNow Product Owner at Kaiser Permanente
10-2016 - 10-2022
Sr Network Services Engineer Quality Control at Kaiser Permanente
10-2012 - 10-2016
Sr NetworkInfrastructure Engineer at Kaiser Permanente
10-2012 - 9-2014
Sr. Network Engineer at Mastech (Kaiser Contract)
1-2012 - 9-2012
Sr. Infrastructure Mgmt Specialist at Xerox

Education

2009 - 2010
Master's degree from American InterContinental University
2008 - 2009
Bachelor of Arts (B.A.) from American InterContinental University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Los Angeles Metropolitan Area, United States Job Level : Mid-senior Designation : Senior DevOps Infrastructure Engineer | ServiceNow Product Owner at Kaiser Permanente
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Insights For Selling To Billy

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Billy is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Billy

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Billy move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Billy take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Billy

Personality Compatibility


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