Blaise Cohen, MBA in

Blaise Cohen, MBA

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Client Operations Manager at AiFi Inc.
📍 Madrid, Community of Madrid, Spain

Blaise is a customer success and operations leader at AiFi with over five years of experience in SaaS environments. He specializes in driving client growth, retention, and leveraging data to solve complex challenges. He holds an MBA and an MSc in Customer Experience & Innovation from IE Business School and is a certified Project Management Professional.

He recently participated in Perplexitys inaugural Business Fellowship to deepen his expertise in AI-powered answer engines.

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Experience
8 Years
Current Role
Client Operations Manager
Job Level
Middle
Location
Madrid, Community of Madrid, Spain
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Blaise cares about

Customer Experience
Holds a specialized MSc in Customer Experience and Innovation and has built his career around enterprise client growth and retention.
Physical AI
Works in operations for AiFi, a company focused on applying AI to physical retail environments, a topic central to his current role.
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Career

Work history

10-2025
Client Operations Manager
AiFi Inc.
7-2023 - 10-2025
Retail Operations Manager
AiFi Inc.
3-2025 - 7-2025
Business Fellowship
Perplexity
11-2022 - 7-2023
Customer Acquisition & Operations Manager
TerraceLab
1-2021 - 8-2022
Dual Degree, MBA & MSc. Customer Experience and Innovation
IE Business School
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-2020 - 7-2022
MBA and MSc. in Customer Experience & Innovation
IE Business School
2012 - 2016
Bachelor's Degree
Boston University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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