Blaise Cohen, MBA

Critic
DISC Type : C

Client Operations Manager at AiFi Inc.

Madrid, Community of Madrid, Spain

Overview

Blaise is a customer success and operations leader at AiFi with over five years of experience in SaaS environments. He specializes in driving client growth, retention, and leveraging data to solve complex challenges. He holds an MBA and an MSc in Customer Experience & Innovation from IE Business School and is a certified Project Management Professional.

He recently participated in Perplexitys inaugural Business Fellowship to deepen his expertise in AI-powered answer engines.

Personality Overview

Negotiator

ROI Driven

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  They prefer to analyze logically and value objective facts over emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
Holds a specialized MSc in Customer Experience and Innovation and has built his career around enterprise client growth and retention.
Physical AI
Works in operations for AiFi, a company focused on applying AI to physical retail environments, a topic central to his current role.
SaaS Operations
Focuses on creating scalable onboarding processes and managing strategic accounts for SaaS companies, as seen in his roles at AiFi and TerraceLab.

Media Appearances

Blaise has no verified media appearances

Work History

10-2025
Client Operations Manager at AiFi Inc.
7-2023 - 10-2025
Retail Operations Manager at AiFi Inc.
3-2025 - 7-2025
Business Fellowship at Perplexity
11-2022 - 7-2023
Customer Acquisition & Operations Manager at TerraceLab
1-2021 - 8-2022
Dual Degree, MBA & MSc. Customer Experience and Innovation at IE Business School

Education

1-2020 - 7-2022
MBA and MSc. in Customer Experience & Innovation from IE Business School
2012 - 2016
Bachelor's Degree from Boston University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Madrid, Community of Madrid, Spain Job Level : Middle Designation : Client Operations Manager at AiFi Inc.
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Insights For Selling To Blaise

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Blaise is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Blaise

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Blaise move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Blaise take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Blaise

Personality Compatibility


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