Bobbie Finley

Questioner
DISC Type : c

Director Customer Experience at Sysco

Eros, Louisiana, United States

Overview

With over 30 years of experience dedicated to Sysco, Bobbie Finley is a seasoned customer success leader. As Director of HQCOE, she excels in driving customer-centric transformation, ensuring operational excellence, and empowering high-performing teams to enhance customer satisfaction and retention through her extensive experience within the company.

Based on her public communications, Bobbie appears to value a positive and encouraging mindset. She is interested in forward-thinking companies like Salesforce, suggesting a focus on innovation and professional growth, which complements her extensive leadership and mentoring background.

Unique fact: Bobbie has built her entire 30+ year career through a series of progressive leadership roles within a single company, Sysco.

Personality Overview

Value Seeker

Price-Sensitive

Systematic

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

Customer Experience
Her entire career is dedicated to elevating the customer experience through strategic vision, operational excellence, and empathetic leadership.
Team Empowerment
Focuses on building and leading high-performing teams by fostering a culture of accountability, collaboration, and continuous improvement to drive satisfaction.
Operational Excellence
Leads continuous improvement efforts to ensure every customer interaction reflects speed, accuracy, and professionalism, a core part of her role.

Media Appearances

Bobbie has no verified media appearances

Work History

3-2023
Director Customer Experience at Sysco
11-2016 - 3-2023
Senior Manager Customer Success Team at Sysco
4-2013 - 10-2016
Manager Customer Support - Shared Business Services (Dallas Site) at Sysco
12-2010 - 4-2013
Team Leader Customer Support - Shared Business Services at Sysco
12-1995 - 11-2010
Program Account/Customer Service Supervisor at Sysco

Education

9-1980 - 5-1982
High School from Twin Cities Christian Academy

More Information

Social Presence :

Prographics :

Exp : 30 Location : Eros, Louisiana, United States Job Level : Mid-senior Designation : Director Customer Experience at Sysco
URL has been copied!

Insights For Selling To Bobbie

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bobbie is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Bobbie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Bobbie move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Bobbie take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Bobbie

Personality Compatibility


Other Sysco Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.