Boryana Andonova in

Boryana Andonova

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Head of IT Service Management at Apex Group Ltd
📍 Bulgaria

Boryana Andonova is the Head of IT Service Management at Apex Group Ltd, focused on ITIL, service strategy, and operational excellence. Her background includes roles at Experian and Hewlett Packard Enterprise. She holds an MBA in International Financial Management from the Université de Bordeaux, complementing her extensive experience in technology.

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Experience
16 Years
Current Role
Head of IT Service Management
Location
Bulgaria
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Boryana cares about

IT Service Excellence
Her role as Head of Service Management and active recruitment for her team underscores her focus on delivering high-quality IT services and driving excellence.
Technology Driven Goals
She emphasizes understanding how technology can drive business goals, reflecting a strategic approach to IT operations based on a recent visit to company offices.
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Career

Work history

11-2023 - 11-2025
Head of IT Service Management
Apex Group Ltd
11-2021 - 11-2023
Service Delivery Manager
Apex Group Ltd
8-2018 - 11-2021
Incident & Problem Manager
Experian
4-2017 - 8-2018
Account Problem Manager- Process Lead
DXC Technology
12-2015 - 4-2017
Account Problem Manager
Hewlett Packard Enterprise
In the press

Media appearances

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Education
10-2022 - 2024
Master of Business Administration - MBA
Université de Bordeaux
2011 - 2015
Bachelor’s Degree
Sofia University St. Kliment Ohridski
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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