Brad Yates in

Brad Yates

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Director - Business Support Services at MasterBrand Cabinets
📍 Richmond, Indiana, United States

Brad Yates is a Director at MasterBrand Cabinets, focused on customer service project management and process improvement. His career reflects a consistent progression through senior leadership roles, managing large, multi-location customer service and business support teams. He holds both Masters and Bachelors degrees from the University of South Dakota.

Based on his interests, he appears to value community engagement and connection to his alma mater. He is involved with Rotary International, a global service organization, and maintains an affiliation with the University of South Dakota, where he completed his higher education.

Throughout his career, he has successfully managed large teams, including a call center with 120 technical support professionals and customer service departments of over 135 employees.

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Experience
29 Years
Current Role
Director - Business Support Services
Job Level
Mid-senior
Location
Richmond, Indiana, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Brad cares about

Customer Service Leadership
Has an extensive career in customer service, progressing from manager to director and overseeing departments with over 135 employees across the US and Canada.
Process Improvement
His current director-level role is explicitly focused on project management and continuous process improvement for the customer service and business support division.
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Career

Work history

7-2014
Director - Business Support Services
MasterBrand Cabinets
10-2010 - 7-2014
Director of Customer Service
MasterBrand Cabinets
7-2004 - 10-2010
Sr Manager Customer Service
MasterBrand Cabinets
12-1996 - 7-2004
Call Center Manager - Business Technical Support
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In the press

Media appearances

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Education
2001 - 2004
Masters of Science
University of South Dakota
1991 - 1994
Bachelors of Science
University of South Dakota
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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