Braden Allen B.

Questioner
DISC Type : c

Product Support Manager II, Platform/Integrations/AI at Box

United States

Overview

Braden is a Product Support Manager at Box, leading the Platform, Integrations, and AI teams. He focuses on enhancing the customer experience for developers using Boxs ecosystem. A graduate of Baylor University, he has a strong background in tech analysis and team leadership.

Outside of work, Braden is committed to social impact, previously leading the Austin chapter of Box. org to organize local employee volunteering events. He is also an Eagle Scout, reflecting a long-standing dedication to community and leadership principles.

Unique fact: Braden is an Eagle Scout, the highest rank attainable in the Boy Scouts of America.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

AI Platform Support
Manages support for all aspects of Box AI. He recently posted about bringing Mistral AI to Box to serve EU customers and unlock new capabilities for regulated companies.
Developer Ecosystems
His team directly supports developers using Box's Platform, APIs, and SDKs, showing a clear focus on enabling third-party innovation and success.
Community Engagement
As the former lead for Box. org's Austin chapter, he managed the budget, calendar, and programming to drive local social impact and employee participation.

Media Appearances

Braden has no verified media appearances

Work History

1-2022
Product Support Manager II, Platform/Integrations/AI at Box
10-2019 - 12-2021
Product Support Team Lead at Box
2-2020 - 2-2021
Box.org Lead - ATX at Box
12-2016 - 7-2017
Contact Center Operations Analyst at Apple
5-2013 - 12-2016
Forum Support and Social Media Support Reviewer at Apple

Education

2002 - 2007
Bachelor of Arts from Baylor University

More Information

Social Presence :

Prographics :

Exp : 9 Location : United States Job Level : Middle Designation : Product Support Manager II, Platform/Integrations/AI at Box
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Insights For Selling To Braden Allen

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Braden Allen is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Braden Allen

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Braden Allen move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Braden Allen take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Braden Allen

Personality Compatibility


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