Bradford Armstrong II

Enthusiast
DISC Type : i

Account Manager at Alleviate Tax

Scottsdale, Arizona, United States

Overview

Bradford is a Customer Success professional with over 8 years of experience in the SaaS and B2B sectors, focusing on growing client relationships to drive retention. A graduate of Northern Illinois University, he holds certifications in Customer Success and Hubspot.

Based on his time at Northern Illinois University, it is likely he follows Chicago-area sports. His professional interests point towards a strong focus on leveraging CRM platforms like Salesforce to achieve business goals and enhance customer experiences.

He once helped reduce client issue resolution time by 96% while increasing NPS by 30 points.

Personality Overview

Story Driven

Optimistic

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Client Retention
His entire career is focused on building strong client relationships to improve retention, satisfaction, and overall account growth in the SaaS space.
SaaS Growth
He has a proven history of driving significant revenue growth, including achieving 20% month-on-month growth within an $8M ARR portfolio.
Data-Driven Insights
He leverages CRM analytics and data-driven insights to boost product adoption and customer engagement, achieving increases of over 90%.

Media Appearances

Bradford has no verified media appearances

Work History

8-2023 - 2-2025
Account Manager at Alleviate Tax
4-2020 - 7-2023
Customer Success Manager at Fullscript
1-2016 - 9-2019
Customer Success Manager at ArmstrongPSI

Education

Bachelor's Degree from Northern Illinois University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Scottsdale, Arizona, United States Job Level : N/A Designation : Account Manager at Alleviate Tax
URL has been copied!

Insights For Selling To Bradford

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bradford is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Bradford

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Bradford move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Bradford take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Bradford

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.