Bradford Armstrong II in

Bradford Armstrong II

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Account Manager at Alleviate Tax
📍 Scottsdale, Arizona, United States

Bradford is a Customer Success professional with over 8 years of experience in the SaaS and B2B sectors, focusing on growing client relationships to drive retention. A graduate of Northern Illinois University, he holds certifications in Customer Success and Hubspot.

Based on his time at Northern Illinois University, it is likely he follows Chicago-area sports. His professional interests point towards a strong focus on leveraging CRM platforms like Salesforce to achieve business goals and enhance customer experiences.

He once helped reduce client issue resolution time by 96% while increasing NPS by 30 points.

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Experience
8 Years
Current Role
Account Manager
Location
Scottsdale, Arizona, United States
Personality Overview

How Bradford shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bradford cares about

Client Retention
His entire career is focused on building strong client relationships to improve retention, satisfaction, and overall account growth in the SaaS space.
SaaS Growth
He has a proven history of driving significant revenue growth, including achieving 20% month-on-month growth within an $8M ARR portfolio.
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Career

Work history

8-2023 - 2-2025
Account Manager
Alleviate Tax
4-2020 - 7-2023
Customer Success Manager
Fullscript
1-2016 - 9-2019
Customer Success Manager
ArmstrongPSI
In the press

Media appearances

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Education
Bachelor's Degree
Northern Illinois University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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