Brady Jacobsen in

Brady Jacobsen

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Chief Customer Officer at fullstop.ai
📍 Australia

Brady Jacobsen is the Chief Customer Officer at fullstop. ai, leveraging over two decades of executive experience in customer experience and digital transformation for top Australian brands like Vocus and Virgin Australia. He is a recognized industry speaker with an education from Melbourne Business School, focused on delivering business value through technology and innovation.

Brady is a passionate advocate for workplace inclusivity and community building. While at Australia Post, he was the founder and executive sponsor for Pride@Post, demonstrating a strong commitment to diversity and creating supportive environments for employees. This initiative highlights his people-focused leadership style that extends beyond business operations.

Unique fact: He founded Pride@Post, the employee network for LGBTIQ+ people and their allies at Australia Post.

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Experience
21 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Australia
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Brady cares about

Applied AI Solutions
Leads a team at fullstop. ai that delivers agentic and generative AI experiences for major brands like Officeworks and Telstra, often in partnership with Google Cloud.
Enhanced Customer Experience
His entire career, including C-level roles at Vocus and fullstop. ai, has been dedicated to leading transformation programs that positively impact the customer journey.
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Career

Work history

2-2024
Chief Customer Officer
fullstop.ai
8-2021 - 3-2024
General Manager, Digital and Customer Experience
Vocus
7-2019 - 8-2021
Chief Customer Officer
Vocus
9-2017 - 10-2018
Manager, Member Services & Operations, Velocity Frequent Flyer
Virgin Australia
8-2017
Principal Consultant
ON Advisory
In the press

Media appearances

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Education
Education details unavailable
Melbourne Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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