Brady Jacobsen

Go-getter
DISC Type : d

Chief Customer Officer at fullstop.ai

Australia

Overview

Brady Jacobsen is the Chief Customer Officer at fullstop. ai, leveraging over two decades of executive experience in customer experience and digital transformation for top Australian brands like Vocus and Virgin Australia. He is a recognized industry speaker with an education from Melbourne Business School, focused on delivering business value through technology and innovation.

Brady is a passionate advocate for workplace inclusivity and community building. While at Australia Post, he was the founder and executive sponsor for Pride@Post, demonstrating a strong commitment to diversity and creating supportive environments for employees. This initiative highlights his people-focused leadership style that extends beyond business operations.

Unique fact: He founded Pride@Post, the employee network for LGBTIQ+ people and their allies at Australia Post.

Personality Overview

Fast-Paced

Vision Oriented

Decisive

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Applied AI Solutions
Leads a team at fullstop. ai that delivers agentic and generative AI experiences for major brands like Officeworks and Telstra, often in partnership with Google Cloud.
Enhanced Customer Experience
His entire career, including C-level roles at Vocus and fullstop. ai, has been dedicated to leading transformation programs that positively impact the customer journey.
Workplace Inclusivity
Demonstrated a strong commitment to diversity and inclusion by founding and sponsoring the Pride@Post employee resource group during his tenure at Australia Post.

Media Appearances

Brady has no verified media appearances

Work History

2-2024
Chief Customer Officer at fullstop.ai
8-2021 - 3-2024
General Manager, Digital and Customer Experience at Vocus
7-2019 - 8-2021
Chief Customer Officer at Vocus
9-2017 - 10-2018
Manager, Member Services & Operations, Velocity Frequent Flyer at Virgin Australia
8-2017
Principal Consultant at ON Advisory

Education

Education details unavailable from Melbourne Business School

More Information

Social Presence :

Prographics :

Exp : 21 Location : Australia Job Level : Leadership Designation : Chief Customer Officer at fullstop.ai
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Insights For Selling To Brady

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brady is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Brady

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Brady move?

  • Their decision making speed is somewhere in the middle.
  • Can Brady take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Brady

Personality Compatibility


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