Adam Hatch

Visionary
DISC Type : Ds

VP Optus Transformation at Optus

Adelaide, South Australia, Australia

Overview

Adam Hatch is the VP of Transformation at Optus, specializing in evolving business operating models for commercial success. With a Masters degree from The University of Manchester, he is described by colleagues as reliable, insightful, and dedicated, with deep experience in organizational change.

He has a strong interest in professional development, particularly in leveraging the art of communication to effectively connect and engage with people. He believes trust is the foundation of leadership and empowers his teams by providing clarity and structure.

Adam started his career in the telecommunications sector in the United Kingdom back in the 1990s.

Personality Overview

Goal-Oriented

Big Vision Person

Early Adopter

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Business Transformation
His career is centered on transforming business operating models to achieve effectiveness and better commercial outcomes, as seen in his current role at Optus.
Organizational Change
He has extensive experience leading large-scale, enterprise-critical transformation programs and establishing new team structures, particularly during his time at nbn Australia.
Effective Communication
He recently shared his enthusiasm for mastering communication as a skill for connection and engagement after attending a session with an expert.

Media Appearances

Adam has no verified media appearances

Work History

9-2025
VP Optus Transformation at Optus
10-2023 - 8-2025
Executive General Manager - Customer Delivery Enablement at nbn® Australia
11-2022 - 9-2023
General Manager - Capability Delivery at nbn® Australia
1-2022 - 10-2022
Executive Program Director - Field Service Excellence at nbn® Australia
10-2020 - 1-2022
General Manager - Managed Services & Strategy at nbn® Australia

Education

1996 - 2000
Master's degree from The University of Manchester
1990 - 1996
Education details unavailable from George Abbot

More Information

Social Presence :

Prographics :

Exp : 24 Location : Adelaide, South Australia, Australia Job Level : Senior Designation : VP Optus Transformation at Optus
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Adam

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Adam take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Adam

Personality Compatibility


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