Brandon Finley

Collaborator
DISC Type : is

CX Operations Specialist at FCP Euro

Watertown, Connecticut, United States

Overview

Brandon Finley is a CX Operations Specialist at FCP Euro with over 7 years of experience in customer experience and technical support. He specializes in streamlining workflows and leveraging data to enhance customer satisfaction, drawing on his Associates degree from CT State Naugatuck Valley.

Passionate about problem-solving, Brandon has a keen interest in European automobiles, possessing deep technical and diagnostic expertise in brands like BMW, Audi, and Porsche. He focuses on bridging the gap between complex technical issues and clear, user-friendly communication for customers.

He is a strong advocate for valuing employees based on their adaptability and drive over traditional qualifications like a bachelors degree.

Personality Overview

Good Listener

Consensus Builder

Appreciative

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

CX Workflow Improvement
His current role focuses on streamlining and documenting customer experience workflows to improve response times, reduce friction, and boost customer satisfaction.
European Automobiles
Possesses extensive technical and diagnostic expertise on European vehicles, including brands like BMW, Audi, VW, Porsche, and Mercedes.
Data-Driven CX
Uses data and analytics to uncover customer insights, track performance KPIs like CSAT and NPS, and inform strategic improvements to the customer journey.

Media Appearances

Brandon has no verified media appearances

Work History

5-2025
CX Operations Specialist at FCP Euro
10-2022 - 5-2025
Technical Support Representative at FCP Euro
1-2022 - 4-2023
Operations Supervisor at LaBonne's Markets
7-2016 - 4-2023
Customer Service at LaBonne's Markets

Education

2017 - 2021
Associate's degree from CT State Naugatuck Valley

More Information

Social Presence :

Prographics :

Exp : 9 Location : Watertown, Connecticut, United States Job Level : Junior Designation : CX Operations Specialist at FCP Euro
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Insights For Selling To Brandon

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • If possible, involve their colleagues in the sales process
  • Summarize the key points at the end of the conversation

DONT's

  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t give the impression of being unproven or risky
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brandon is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Brandon

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Brandon move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Brandon take some risk or not?

  • They are unlikely to take many risks.

You And Brandon

Personality Compatibility


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