Brandon Finley in

Brandon Finley

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CX Operations Specialist at FCP Euro
📍 Watertown, Connecticut, United States

Brandon Finley is a CX Operations Specialist at FCP Euro with over 7 years of experience in customer experience and technical support. He specializes in streamlining workflows and leveraging data to enhance customer satisfaction, drawing on his Associates degree from CT State Naugatuck Valley.

Passionate about problem-solving, Brandon has a keen interest in European automobiles, possessing deep technical and diagnostic expertise in brands like BMW, Audi, and Porsche. He focuses on bridging the gap between complex technical issues and clear, user-friendly communication for customers.

He is a strong advocate for valuing employees based on their adaptability and drive over traditional qualifications like a bachelors degree.

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Experience
9 Years
Current Role
CX Operations Specialist
Job Level
Junior
Location
Watertown, Connecticut, United States
Personality Overview

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Communication Style
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Priorities

Topics Brandon cares about

CX Workflow Improvement
His current role focuses on streamlining and documenting customer experience workflows to improve response times, reduce friction, and boost customer satisfaction.
European Automobiles
Possesses extensive technical and diagnostic expertise on European vehicles, including brands like BMW, Audi, VW, Porsche, and Mercedes.
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Career

Work history

5-2025
CX Operations Specialist
FCP Euro
10-2022 - 5-2025
Technical Support Representative
FCP Euro
1-2022 - 4-2023
Operations Supervisor
LaBonne's Markets
7-2016 - 4-2023
Customer Service
LaBonne's Markets
In the press

Media appearances

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Education
2017 - 2021
Associate's degree
CT State Naugatuck Valley
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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