Brent G.

Observer
DISC Type : ci

Chief Information Officer at HarborOne Bank

South Weymouth, Massachusetts, United States

Overview

Brent Gonsalves is the Executive Vice President and CIO at HarborOne Bank, specializing in IT finance, business transformation, and automation. An MBA graduate from Babsons F. W. Olin Graduate School of Business, he has a proven record of leading strategic initiatives and building high-performing teams at institutions like Santander Bank.


He is focused on leveraging technology, including AI and machine learning, to create an exceptional and seamless customer experience in banking.

Personality Overview

Value Driven

Curious

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Robotic Process Automation
A proven leader in leveraging BPM and robotic automation for process re-engineering and business transformation, a key focus in his prior roles at Santander Bank.
IT Financial Strategy
His background as Head of IT Finance at Santander involved managing technology P&L, budgets, and aligning financial reporting with strategic business initiatives.
Tech-Driven CX
In his current role as CIO, he has publicly stated a commitment to leveraging technology to create an exceptional customer experience.

Media Appearances

HarborOne Bank Names Brent Grable as Senior Vice President and Chief Information Officer. Featured in HarborOne Bank (Official News)

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HarborOne Bank names Brent Grable as new CIO. Featured in Boston Business Journal

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HarborOne Bank's new CIO to focus on cloud and automation. Featured in American Banker

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Work History

4-2023
Chief Information Officer at HarborOne Bank
4-2021 - 1-2023
Head of IT Finance at Santander Consumer USA
4-2019 - 4-2021
IT Finance - Infrastructure at Santander Bank, N.A.
4-2018 - 4-2019
Director, Platform & Delivery Management at Santander Bank, N.A.
6-2016 - 4-2018
CIO Platform Director, Operations Technologies at Santander Bank, N.A.

Education

1999 - 2002
MBA from Babson F.W. Olin Graduate School of Business
1994 - 1998
BA from Colgate University

More Information

Social Presence :

Prographics :

Exp : 25 Location : South Weymouth, Massachusetts, United States Job Level : Leadership Designation : Chief Information Officer at HarborOne Bank
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Insights For Selling To Brent

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brent is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Brent

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Brent move?

  • They like to analyze well and then make their decisions.
  • Can Brent take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Brent

Personality Compatibility


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