Brett Fieser

Observer
DISC Type : ic

Senior Development Manager at Alteryx

Greater St. Louis, United States

Overview

Brett Fieser is a Senior Development Manager at Alteryx with a strong background in IT Service Management across the retail and healthcare sectors. An alumnus of Missouri State University, he is a certified ServiceNow System Administrator and HDI Support Center Director, skilled in ITIL and team building.

Described by colleagues as a hard-working leader and a great coach, Brett is passionate about building and developing strong teams. He focuses on employing a mix of knowledge and wisdom to help his team members accomplish their goals and grow professionally.

He has a demonstrated history of leading large support teams, managing up to 25 analysts supporting over 25, 000 internal customers at Bass Pro Shops.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

ServiceNow Platform
Holds a ServiceNow System Administrator certification and has acted as a product owner, managing ITSM and HR implementations on the platform.
ITSM Processes
Has extensive experience executing and implementing core ITSM processes, including Incident, Request, Knowledge, Problem, and Change Management across multiple industries.
Leadership & Coaching
Praised for his leadership and coaching abilities, he focuses on digging in alongside his team to drive them forward and achieve their goals.

Media Appearances

Brett has no verified media appearances

Work History

10-2021
Senior Development Manager at Alteryx
1-2020 - 10-2021
Senior Manager Information Technology Infrastructure at MTM, Inc.
7-2016 - 1-2020
Manager, Desktop Services at MTM, Inc.
11-2015 - 4-2016
Manager, IT Service Desk at Bass Pro Shops
12-2013 - 11-2015
IT Service Desk Supervisor at Bass Pro Shops

Education

2009 - 2012
Information Technology Service Management from Missouri State University
2006 - 2008
Networking Technology from Ozarks Technical Community College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater St. Louis, United States Job Level : Middle Designation : Senior Development Manager at Alteryx
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Insights For Selling To Brett

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brett is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Brett

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Brett move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Brett take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Brett

Personality Compatibility


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