Brett Harvey in

Brett Harvey

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Senior Customer Experience Operations Manager at CVS Health
📍 Greater Orlando, United States

Brett Harvey is a senior healthcare operations leader at CVS Health, focused on large-scale access management and customer experience. He leverages a unique background with both a Juris Doctorate and an Executive MBA to build high-performing teams and drive operational excellence. Colleagues have described him as an expert and concise professional.

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Experience
19 Years
Current Role
Senior Customer Experience Operations Manager
Job Level
Middle
Location
Greater Orlando, United States
Personality Overview

How Brett shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brett cares about

Healthcare CX
His role as Senior Customer Experience Operations Manager at CVS Health is centered on leading customer experience and access management at a large scale.
Operational Excellence
His professional headline emphasizes his focus on "Leading with Community, Accountability & Operational Excellence" to build effective systems and teams.
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Career

Work history

12-2025
Senior Customer Experience Operations Manager
CVS Health
10-2017 - 1-2026
Customer Relations & Pharmacist Customer Care Operations Manager
CVS Health
6-2015 - 10-2017
Manager of Business Programs & Client Implementation
CVS Health
6-2015 - 10-2017
Business Program Manager
CVS Health (Advanced Care Scripts)
10-2014 - 6-2015
Business Program Manager Outsourcing: Member Service Operations
Catamaran
In the press

Media appearances

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Education
9-2025 - 12-2028
Executive MBA
Jack Welch Management Institute
2013 - 2017
Juris of Doctorate of Law
Barry University - Dwayne O. Andreas School of Law
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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