Brett Harvey

Trailblazer
DISC Type : DI

Senior Customer Experience Operations Manager at CVS Health

Greater Orlando, United States

Overview

Brett Harvey is a senior healthcare operations leader at CVS Health, focused on large-scale access management and customer experience. He leverages a unique background with both a Juris Doctorate and an Executive MBA to build high-performing teams and drive operational excellence. Colleagues have described him as an expert and concise professional.

Personality Overview

Achievement-Oriented

Persuasive

Informal

They like to keep things under control.  They will fight for you if they come to believe in you. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Healthcare CX
His role as Senior Customer Experience Operations Manager at CVS Health is centered on leading customer experience and access management at a large scale.
Operational Excellence
His professional headline emphasizes his focus on "Leading with Community, Accountability & Operational Excellence" to build effective systems and teams.
Empathetic Leadership
He shared content defining empathy as the most important leadership trait, highlighting its role as a force for innovation, engagement, and inclusion.

Media Appearances

Brett has no verified media appearances

Work History

12-2025
Senior Customer Experience Operations Manager at CVS Health
10-2017 - 1-2026
Customer Relations & Pharmacist Customer Care Operations Manager at CVS Health
6-2015 - 10-2017
Manager of Business Programs & Client Implementation at CVS Health
6-2015 - 10-2017
Business Program Manager at CVS Health (Advanced Care Scripts)
10-2014 - 6-2015
Business Program Manager Outsourcing: Member Service Operations at Catamaran

Education

9-2025 - 12-2028
Executive MBA from Jack Welch Management Institute
2013 - 2017
Juris of Doctorate of Law from Barry University - Dwayne O. Andreas School of Law

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Orlando, United States Job Level : Middle Designation : Senior Customer Experience Operations Manager at CVS Health
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Insights For Selling To Brett

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Keep your pitch focused on the impact but nurture the relationship too
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brett is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Brett

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Brett move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Brett take some risk or not?

  • They can take risks if necessary.

You And Brett

Personality Compatibility


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