Brian Byrne

Examiner
DISC Type : sc

Senior Manager IT Operations at PTSB

County Dublin, Ireland

Overview

Brian Byrne is a senior technology leader with over 20 years of experience in IT operations, strategy, and service delivery across the banking, gaming, and telecom sectors. A graduate of Trinity College Dublin with ITIL Expert certification, he excels at aligning technology with business goals. People who have worked with him describe him as professional, effective, and focused on outcomes.

He holds both ITIL® V3 Expert and ITIL 4® MANAGING PROFESSIONAL certifications, demonstrating deep, specialized expertise in IT service management frameworks.

Personality Overview

Unexpressive

Tough To Convince

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

IT Service Management
Holds advanced ITIL certifications (V3 Expert & 4 Managing Professional) and has led IT Service Management functions at major multinational companies.
Strategic IT Alignment
His professional summary emphasizes his focus on the "strategic alignment between the business and the technology functions to optimize the business capabilities."
Technology Transformation
His headline and experience point to a focus on Strategy, Transformation, and Delivery, indicating a core interest in leading change within IT.

Media Appearances

Brian has no verified media appearances

Work History

1-2024
Senior Manager IT Operations at PTSB
4-2022 - 6-2023
Flutter Studios - Senior Technology Manager at Flutter Entertainment Plc
4-2021 - 4-2022
Consultant – Group Technology Strategy & Service Management at Flutter Entertainment Plc
6-2018 - 11-2019
Head of IT Service Management, Strategy & Governance at Aptiv
8-2015 - 4-2018
European Director of Service Assurance & Governance at Liberty Global

Education

2008 - 2010
Bachelor's Degree from Trinity College Dublin
2006 - 2007
Diploma in Mangement from Irish Management Institute

More Information

Social Presence :

Prographics :

Exp : 31 Location : County Dublin, Ireland Job Level : Middle Designation : Senior Manager IT Operations at PTSB
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Brian

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Brian take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Brian

Personality Compatibility


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