Fiona Gould

Examiner
DISC Type : cs

Senior Manager IT Operational Resilience & Risk at PTSB

Cork, County Cork, Ireland

Overview

Fiona Gould is a Senior Manager at PTSB, specializing in IT operational risk and resilience. Leveraging her COBIT® 2019 certification, she is dedicated to robust risk mitigation and fostering seamless collaboration. She emphasizes continuous learning and the importance of supportive teams to drive success.

Fiona is a passionate advocate for mentorship and creating supportive professional environments, particularly for women in technology. She actively encourages and celebrates the achievements of young women pursuing their ambitions in STEM fields, highlighting their vision and determination.

She has built her entire career at PTSB, progressing from a retail branch support role to a senior leadership position in IT.

Personality Overview

Overcautious

Late Adopter

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They do not like taking risks at all and go for proven options in the end. They are always well-planned and adopt a systematic approach.

Topics They Care About

IT Risk & Resilience
Leads IT operational risk and resilience for Enterprise IT Services, focusing on safeguarding technological infrastructure and designing resilient systems.
COBIT Framework
Holds a COBIT® 2019 Design & Implementation Certificate and applies its principles to IT governance and risk mitigation strategies.
Women in Technology
Actively supports female empowerment in the technology sector, as demonstrated by her engagement in PTSB's Women in Technology events.

Media Appearances

PTSB announces two appointments to leadership team. Featured in RTE News

See Now

Red Hat Collaborates with PTSB to Help Fuel the Bank’s Digital Evolution. Featured in Red Hat Press Release

See Now

Work History

8-2024
Senior Manager IT Operational Resilience & Risk at PTSB
9-2020 - 8-2024
IT Risk & Resilience Manager at PTSB
10-2018 - 9-2020
Risk Management - IT Operations at PTSB
8-1998 - 10-2018
IT Technical Support Analyst at PTSB
10-1996 - 8-1998
TSB Bank Retail - Branch Support at PTSB

Education

Inside-Out Leadership Programme from IOB
9-2021 - 12-2021
Professional Diploma in Project Management from UCD Professional Academy

More Information

Social Presence :

Prographics :

Exp : 29 Location : Cork, County Cork, Ireland Job Level : Middle Designation : Senior Manager IT Operational Resilience & Risk at PTSB
URL has been copied!

Insights For Selling To Fiona

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fiona is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Fiona

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Fiona move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Fiona take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Fiona

Personality Compatibility


Other PTSB Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.