Fiona Gould in

Fiona Gould

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Senior Manager IT Operational Resilience & Risk at PTSB
📍 Cork, County Cork, Ireland

Fiona Gould is a Senior Manager at PTSB, specializing in IT operational risk and resilience. Leveraging her COBIT® 2019 certification, she is dedicated to robust risk mitigation and fostering seamless collaboration. She emphasizes continuous learning and the importance of supportive teams to drive success.

Fiona is a passionate advocate for mentorship and creating supportive professional environments, particularly for women in technology. She actively encourages and celebrates the achievements of young women pursuing their ambitions in STEM fields, highlighting their vision and determination.

She has built her entire career at PTSB, progressing from a retail branch support role to a senior leadership position in IT.

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Experience
29 Years
Current Role
Senior Manager IT Operational Resilience & Risk
Job Level
Middle
Location
Cork, County Cork, Ireland
Personality Overview

How Fiona shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fiona cares about

IT Risk & Resilience
Leads IT operational risk and resilience for Enterprise IT Services, focusing on safeguarding technological infrastructure and designing resilient systems.
COBIT Framework
Holds a COBIT® 2019 Design & Implementation Certificate and applies its principles to IT governance and risk mitigation strategies.
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Career

Work history

8-2024
Senior Manager IT Operational Resilience & Risk
PTSB
9-2020 - 8-2024
IT Risk & Resilience Manager
PTSB
10-2018 - 9-2020
Risk Management - IT Operations
PTSB
8-1998 - 10-2018
IT Technical Support Analyst
PTSB
10-1996 - 8-1998
TSB Bank Retail - Branch Support
PTSB
In the press

Media appearances

PTSB announces two appointments to leadership team. Featured in RTE News
See now
Red Hat Collaborates with PTSB to Help Fuel the Bank’s Digital Evolution. Featured in Red Hat Press Release
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Education
Inside-Out Leadership Programme
IOB
9-2021 - 12-2021
Professional Diploma in Project Management
UCD Professional Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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